Walgreens - Greenwood, Arkansas

Lindsey White-Chanthavong

My former pharmacy transferred me to this Walgreens when they closed, and I'm so glad they did! I drive 30 mins out of the way to use this pharmacy because they always go out of their way to provide the best customer service!

Rachel Zollicoffer

Very disappointed at how they handled the buyout of our local pharmacies with no notice to customers. We have some time sensitive prescriptions…I was able to get one finally at 5 minutes before the pharmacy closed after waiting all day. The other is needed but not urgent, and it’s been a week now and still not in stock. I left them after they shut down the pharmacy a few years ago and probably will again even if I have to go out of town. This is nothing against the employees there, but as a corporation they have lost my business.

Amanda Huggins

Health Depot customer that was unwillingly transfered to Walgreen thru a buy out. Got to the pharmacy at 4:50pm to pick up a prescription, with the understanding that it would be open until 7pm based off of signage the day before. Today the sign had changed to 6pm. Only one register was open for drop off/pick up. The consultation window was shuttered and the window view to the pharmacy was blocked. I had roughly 10 customers in front of me. Fairly quickly 3 people pealed off from the line and left. Down to 7. We might make it! The rest of the hour was spent watching all the time being taken up by 4 customers. Why are we doing consulting at the pick up drop off window? Why was there only one register and drive through open? This was day two of over 30 minutes of waiting to pick up a prescription. Utterly ridiculous. They should not have taken in more patients from mom and pop pharmacies they recently acquired in our area. They do not have the staff to properly service the population. Very poor management of the pharmacy side! I will not be returning for my prescription needs. I get better service at Sam's Club!

Stephanie R

Update: I am on very time sensitive meds, and they have had my scripts since last Tuesday, Oct 31st. One had to be ordered, but they didn't bother to order until I called to check the fill status on Friday. They said I could do a partial fill and lose half a month or wait until Tuesday( today). No, no, I can't lose half of a month because you didn't do your job. I still don't have my meds as they were supposed to be in today, Nov 8th. I called to check, and the pharmacy is temporarily closed due to no pharmacist coming in today but was told we might have a pharmacist tomorrow. I can't wait any longer, and because they've already filled and charged to insurance, I can't ask the dr to send them somewhere else becauseit takes insurance3 days to do a reverse. They screwed up all my meds from last month to the point that they are all filled at different days now. This is freaking absurd. Some employees in pharmacy are rude and inconsiderate as last month they shut the window whileI was waitingfor 2 hrs. I assure you I will be calling other pharmacies. I am done with Walgreens they are too unreliable.

Original review: I stopped using Walgreens years ago because they never had my scripts, and customer service was horrible. Get switched with no warning due to buy-out, and they are still the worst pharmacy I've ever dealt with. Same complaint as others. I hope to find a better pharmacy that takes my insurance soon. I've been waiting a week for my medication.

Machelle Schluterman

Walgreens bought Health Depot every patient has been left in the same boat. They don't answer the phone. After waiting 3 hours Friday I was told my Dr needs to call in a new prescription. Monday it was called in. I waited in line for 90 minutes. Finally was seen. I was told we will fill it but might not next month? Because I had a cocktail of meds? I take the same medication that my Dr. Prescribes for years.
It was rediculi how this monopoly took my prescriptions . Now unsure they will fill them,?
I'm going elsewhere. Horrible mess
45 minutes later I got it, and I never want to go back. Not the staffs fault but Walgreens is awful.
Be ready to stand in line for hours if you go to Walgreens

Noneya Business

Wonderful location! Always clean and tidy. The employees are very friendly and greet you as you arrive through the door.

The calling system for the pharmacy dept. doesn’t seem in working condition but I was told that they are aware of the situation and were more than happy to page pharmacy directly and I was able to get in touch with them rather quickly that way. The pharmacy itself is always wonderful. They are busy most of the time but do not let it interfere with their customer service. If you do not have insurance they apply coupons to bring down the cost of your prescriptions without you even asking!

The photo lab and cashier employees are personable going out of their way to make sure all your needs are met. Deborah and Kelsey are always helpful and provide great customer service.

From personal shopping experience at this location I have seen other customers treat employees unfairly and I’m assuming they are the same ones leaving the vague harsh one star reviews.

If you actually want to know how well this location really works I hope that this detailed review will give you better insight to how this location truly is, a wonderful and professional store with knowledgeable staff.

Julie Weston

This pharmacy is awful. When Walgreens bought out our hometown pharmacy Health Depot (a buyout which was handled SO poorly), our prescriptions were sent here and what a nightmare it has been. They are clearly understaffed (no fault of the staff who are there) and it takes an eternity to get a prescription filled. Not to mention you wait on hold for 40 minutes on the phone and give up. Cars wrapped around the building waiting in the drive thru forever, 12 people standing in line inside. If you've got a sick kid you are having to tote around waiting on their meds, avoid this place at all costs.

Maggie Flurry

I freaking hate Walgreens. They bought out our pharmacy and we’ve had nothing but problems since then. They never have the prescriptions ready and when you call you have to wait on hold forever. I’m definitely switching to something else local.