Thompson Print & Mailing Solutions - San Antonio, Texas

Marla P.

I have worked with Trevor for almost 2 years and it is always a pleasure. He listens to what I want/need and makes certain I get that. His level of customer service is off the charts. I had a rush project that I needed to be done in 24 hours, and he and his team got it done and did not charge extra. I am very thankful that I found Thompson Print when I was looking for a local printer. Thank you Trevor for always a great experience.

Krystal Z.

Trevor Thompson has been working with and supporting our company and goes out of his way to executive requests. We have experienced great costumer service and quick turn arounds. As a company that does a high volume of printing with this organization we highly recommend this company.

Emily

Fantastic Service and High-Quality Prints.

I recently used Thompson for a large print job, and I couldn't be happier with the results. From the start, their customer service was top-notch—responsive, friendly, and eager to ensure I was satisfied with every detail of my order.

The quality of the prints was exceptional. The colors were vibrant, and the details were sharp, perfectly capturing what I had envisioned. They also delivered everything on time, which was crucial for my deadline.

Whether you're printing business materials, marketing collateral, or personal projects, I highly recommend Thompson who are Professional, efficient, and committed to quality—I'll definitely be returning for future projects!

Ask for Jessica, she was so helpful.

Wendy N.

As the the owner of one of the largest event planning companies in San Antonio, Texas, I count on Thompson printing for all of our collateral needs. Our Sales Manager, Jason Stier, has never let us down after 20 years of doing business with them.

Not only are things done correctly and in a timely manner, but the good, old fashioned customer service is outstanding!

I highly recommend using Thompson printing for all of your printing needs.

Joseph L. H.

Yikes! Stay away if you need anything w/any sort of urgency!

SETTING THE STAGE: All I needed was full color business checks for my non-profit. Simple? It's been more than a calendar week, since I provided all of my information including Account Details business profile information sheet, 2 different high res formats of my logo in full color, and a font file just in case.

KEY POINT: I opted for Rush shipping because my nonprofit has recently lost their treasurer, and we thought based on a referral from another organization that we do business with that this would be a great option, that was going to be add a great price point, quick and efficient, but alas.... still don't even have a proof for our business checks.

THE PLOT THICKENS:. I've asked specifically/outright asked for an ETA 4X now and the email responses I receive simply glazed over it. I was promised 2-3 business days for getting the checks in hand by paying a fee of course. I will acknowledge that there was a holiday weekend involved. But they had my information since November 27th. I probably won't get anything before December 13th at this point.

SIDE-QUEST: Obviously the fee has nothing to do with the time that it would take to get me a proof, produce the checks, or respond to my emails. Not detailed in the estimate. I guess this is only the ship time for when they give it to the postal service?

THE PROTAGONIST LOSES FAITH: I think it'll be at least another week and a half before I get them in hand. I think at this point I should cut my losses

I thought it was going to be saving money by using a local provider from a referral, but I've only given myself a headache and spending just as much money that I was saving in fees to my bank and lost wages because I had to go to my bank TODAY to get all sorts of cashier's checks printed manually for my vendors and contractors.

ALTERNATE ENDING: Do I become the villain?... Copy and paste this review on every platform I can find. Do I overthink the whole situation and asume that maybe this is personal? Could be my organization is not one that they want to do business with.

#StayAway #NoSympathy #NoApology #DoINeedToPullAKaren #NonProfit #501C3 #LGBTQBusiness #AnyoneHaveAReferral

12/14/24 UPDATE: Since the 'owner' has no grace or common sense... we had to price out and explore ALL our options, we clearly opted for the local passive aggressive one. Non-profit boards have to watch every 💵 we spend with unknown/un-vettered merchants, even from referrals.

Nov. 26th profile forms faxed (no online submission option provided by your team.) Payment details provided. Artwork e-mailed Nov. 27th by lunchtime.

Numerous email exchanges for a deliberate and specific asks for an ETA 4X. I stopped receiving replies after 3 MISSED promises of a proof were given on Mon Dec 2/Wed Dec 4/& Thu Dec 5th. I posted my initial review before midnight Dec. 6th.

No reply from your team until Dec. 9th, solution attempts varied from 10A we will have 100 checks for you today, 11A, here's your proof, 12P, you can pick up the 100 today and the rest later. Dec. 10th 9A we just printed them all. 415P email/text from my PO BOX where you couriered them over to save face.

It may have been '3 days' for you all when you decided to work on them. Truth is 9 business days from necessary info/15 calendar days w/holiday and weekends. Congratulations! This could have been avoided by clearer timelines/ETAs

"According to research, people are significantly more likely to leave bad reviews than good reviews, with studies showing that around 49% of online reviews are negative compared to 38% positive, meaning people are more likely to share negative experiences than positive ones when leaving reviews."

https://thriveagency.com/news/why-people-are-more-likely-to-leave-a-negative-review-than-a-positive-review/#:~:text=and%20here's%20why.-,Why%20Are%20Bad%20Reviews%20More%20Likely%20Online?

Customers spend more time submitting bad vs good reviews because good service should be a standard MINIMUM behavior of an org that provides CUSTOMER SERVICE. ⭐🌑🌑🌑🌑

David R.

I am a small business owner and I wanted to buy local so I checked with 4 different places before I found Sterling at Thompson Printing. Sterling answered all of my questions and gave me the most competitive prices/value and the hands down best service ever. The quality was also great, I will be back for more.

OnlyJesus

5 stars to the Thompson team for quickly evacuating and rescuing 80 dogs from the fire that occurred next to Camp Bow Wow🐾🐕🐩🐶🐾 in early Aug. of 2022! Thank you for having the awareness, compassion and heart to ensure the safety of these beautiful dogs💕🐕💕!

Jennifer N.

I've been using Thompson for years. They're an excellent company that always delivers my print jobs quickly, accurately and priced right! The staff is incredibly helpful and Thompson always comes through for me with a rush job. Highly recommend.