The Armstrong Company - Memphis, Tennessee

Ari W. H.

We moved from Hornlake Ms to OliveBranch Ms literally 20 minutes down the street. While packing my house 2 movers dropped my couch on the ground twice. While one tried to get a grip of it the back ripped off and 2 small holes are on the top of the couch. Also while moving the furniture into the new home another mover dropped the kitchen table breaking it. The supervisor that was here said where is the glorilla glue so yeah they glued the legs back on then wrapped tape on it to hold it in place. When the table hit the tile floor it put a few scratches and chipped the floor. I reached out to them concerning this and thinking they will be fair since everything was insured I’d be fairly compensated but I’ve been in contact with Tracy Toten and we initially settled on 500.00 which is low but I’m ready to get it over with so I agreed we’ll today a full 2 weeks after we agreed I would get a measly 500 she emailed and said it has to be 300.00
This multimillion dollar company don’t want to pay for the damage they caused. I’m not saying I should get thousands of dollars but nothing is cheap. I have to get someone to pull up 3 tile pieces and reinstall and the table is not able to be used safely. I added pictures for context but the pictures don’t show how bad the floor look or the way the couch looks.
I’m over the back and fourth and just want to move on but I wouldn’t recommend this company to move a dog house a street over. I only went with them because it was 400 cheaper than other companies but you get what you pay for.
Nikki

Parker M.

Robert Matthews took very good care of my belongings during our move. Easy to work with and made sure we were satisfied before he left. Thank you Armstrong team!!

Rigo M.

I cannot speak highly enough of the outstanding service provided by Robert Matthews and his team during our last military move. From start to finish, they exceeded our expectations and made the entire process smooth and stress-free.

Robert and his team demonstrated a level of professionalism and expertise that was truly impressive. They approached the task with meticulous attention to detail, ensuring that every item was handled with care and properly secured for transport.

Not only did Robert and his team possess the necessary skills for the job, but they also exhibited exceptional interpersonal skills. They were courteous, respectful, and attentive to our specific needs and concerns. Their friendly demeanor instantly put us at ease, and we knew we were in capable hands.

One thing that stood out was their ability to work seamlessly as a team. The coordination and cooperation among the members were remarkable. The teamwork they displayed was a testament to their professionalism and dedication.

They went above and beyond to prevent any potential damage during the loading process. Fragile items were handled with care, and they utilized high-quality packing materials to secure everything properly. Their attention to detail gave us peace of mind, knowing that our possessions were in excellent hands.

Thanks to Robert Matthews and his team, our move was a resounding success. Their outstanding service and commitment to customer satisfaction set them apart.

Thank you, Robert, and your team, for a job well done!"

Michael B.

Robert Matthews did an outstanding job taking care of our personal belongings to ensure they were well packed well-tracked and safely delivered to our destination. I felt we were in good hands the entire time.

Frank T.

Best Movers in the world!! Thank you! Moving is one of the most stressful life events....Robert from Armstrong made it the best experience moving can be!! Recommend 110%

Martin R.

Had a small move and was quoted six hours in July. I thought that was alot of time because of the few items being moved but was assured if we used less that a partial refund would be given so I agreed and paid. The move was great and was only three hours to the mintute of completion. The mover asked me to sign the paperwork and assured me he would fill out everything on his end later and that it was simply saying the job was complete and nothing was damaged so I agreed. I mentioned the credit for half the time and he said he knew nothing about that. The follow up call assured me a partial refund since only half the time was used but it takes awhile to process. I reach out 2 months later and the coordinator basically tells me the guy put the full six hours down so no refund will be given. I sent a screenshot of my camera of them leaving back to the coordinator and got nothing back. I called and left a voicemail of the salesman and got nothing back. Why even mention a partial refund if you have no intention of giving it? I would have simply found three more hours of work since I paid and got nothing.

Jeffrey C.

Robert Matthews and his team did a phenomenal job. Highly recommend.

Ian B.

Robert Matthews was excellent. Communicated very well and was respectful of our family. Definitely recommend him!