TEC - Cherokee, Alabama

Jeff Willingham

I signed up ( and paid ) over 2.5 months ago. I have lost count of the number of times i have called TEC support trying to find out the status of my install. Everytime they promise that someone will be calling me back by the end of day to discuss - yeah that never happens . They dont even have the decency to call back and make a excuse. They could care less about customers or the community . I can understand being understaffed , infrastructure issues, or other unforseen delays , but just to blow folks off because they know they are the only game in town ticks me off.

Michael Swift

Technician Greg installed and set up our devices. Everything works just great !!
Greg is a wonderful person answered all of our questions and very helpful . Looking forward to many years of great service.
Thank you for your service Greg.

Barbara Borden

My Internet is good. It goes off briefly, occasionally. Nothing is perfect. My house phone is wonderful. Never needs charging and I never lose it. Have had the same number for fifty years.

Christina Hopper

TEC has got to be the worst internet I’ve ever had! My internet now has been out for four days and I have tickets in but they’re not even trying to fix it. I have lost TWO JOBS because of them not coming out to fix the internet. My DSL keeps going down and it takes them 3 days to a week to even think about coming out to fix the issue! I shouldn’t be having to lose my job because of them not wanting to do their job and waiting days to weeks to fix my internet! They don’t even offer to lower the bill any for the inconvenience. I have been up every morning at 8 am to call and have called numerous times throughout the day to try and have it fixed with no answer through the office just technical support and they can’t do anything about the DSL over the phone! It’s getting ridiculous, it took me having to call corporate when I lost my job just to get them to get out here and fix my Internet. It’s a waste of money and we need different and better internet providers available for Cherokee!

Mike Roberts

I really can't comment on actual service since I don't have it but I can comment on the experience so far. 2 days from now will make 7 weeks since signing up. In the 3rd week I called them because I was told 2-3 weeks when I signed up. Since then I've been told twice it should be next week. 2 weeks ago I was told we'll have to call you back. Because of the storms in the area I didn't call last week because I figured repair work was in process for people who actually have service and I can understand that. This week you can't even call directly into the office. You have to leave a message for a return call. It seems they are severely understaffed or just don't care. Edit. I was able to reach the office. The recording I got must have been at the lunch time, but 24 hours later and no replies on installation.

Edit 3/14/23. Got installed yesterday. 7-1/2 weeks in and it does sound like they are a little understaffed at present.

Once on line, it was pretty quick but I'm going with a 3 star for now based on how long it took for installation. Will come back in a few weeks and raise that if service stays like yesterday.

Dudley Talley

I live in the city limits and can’t even get fiber. We literally can’t watch more than one or two devices or it starts buffering. If the wind blows it’s out. If it rains it’s out. Lord forbid my son plays one of his games online. Then we can’t do anything in the house. Not another device will stream. TEC is the worst.

Save your time TEC no need in giving me the generic email or call response. We have numerous times and the normal response of maybe one day all of the city limits will get fiber. What a joke.

Kayla Van Landingham

If I could give less than one star I would.
My grandparents payed for internet service from them two months ago. The money came out of their account and it still took them a month to even get out here and install the box. Then the technician left on Wednesday the 21 without finishing the job…said he would be back in 15mins and if he was not back he would come back first thing in the morning. Here we are seven days later still can’t get a hold of him and the lady at the office is saying he is on vacation until the second of January. And that he has to respond to other tickets before he can come back to them. Its very sad that a company would take advantages of old people like this.

Jim Bockus

I know a lot of people complain about TEC but I really can't complain. We are still on copper wire for our internet and it's only about 11 mbps but we have not had any problems streaming or internet calling.