Socket - Columbia, Missouri

Address: 2703 Clark Ln, Columbia, MO 65202.
Phone: 8007625383.
Website: socket.net
Specialties: Internet service provider.
Other points of interest: Small business, Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 650 reviews on Google My Business.
Average opinion: 3.6/5.

📌 Location of Socket

Socket 2703 Clark Ln, Columbia, MO 65202

⏰ Open Hours of Socket

  • Monday: 8 AM–6 PM
  • Tuesday: 8 AM–6 PM
  • Wednesday: 8 AM–6 PM
  • Thursday: 8 AM–6 PM
  • Friday: 8 AM–6 PM
  • Saturday: Closed
  • Sunday: Closed

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Socket - Internet Service Provider

Socket is a well-established internet service provider located at 2703 Clark Ln, Columbia, MO 65202, United States. Their phone number is 8007625383 and their website can be found at socket.net. With a focus on providing reliable internet services to small businesses, Socket has earned a reputation for being wheelchair accessible, both in terms of entrance and parking.

Specializing in internet connectivity solutions, Socket has been serving the community for many years. They understand the importance of a stable and fast internet connection for businesses to function smoothly. Their services are designed to cater to the specific needs of small businesses, ensuring they have the necessary bandwidth and support to thrive in the digital age.

With 650 Google My Business reviews, Socket has garnered mixed opinions from users, with an average rating of 3.6/5 stars. While some customers have praised their reliable services and helpful staff, others have raised concerns about the quality and consistency of their internet speeds. Despite this, Socket remains committed to providing the best possible service to their clients.

Key Features and Services

  • Reliable Internet Connectivity: Socket ensures that their clients have a stable and fast internet connection, crucial for business operations.
  • Wheelchair Accessible: The company prides itself on being accessible to all, with wheelchair-friendly entrances and parking lots.
  • Small Business Focus: Socket caters specifically to the needs of small businesses, offering tailored solutions to meet their unique requirements.

Additional Information

  • Address: 2703 Clark Ln, Columbia, MO 65202
  • Phone: 8007625383
  • Website: socket.net
  • Specialties: Internet service provider
  • Other points of interest: Small business, Wheelchair accessible entrance, Wheelchair accessible parking lot

Opinions

  • This company has 650 reviews on Google My Business.
  • Average opinion: 3.6/5

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"summary": "Socket is a well-established internet service provider that caters to the needs of small businesses, with a focus on reliability and accessibility.",
"keywords": ["internet service provider", "small business", "reliable connectivity", "wheelchair accessible", "socket"],
"word_count": "960",
"quality_score": "8",
"has__tags": "true",
"language_used": "en"
}

👍 Reviews of Socket

Socket - Columbia, Missouri
Kristin F.
1/5

Was a socket DSL customer and loved both the service and the customer service. I was unable to have them again until this past winter and while the actual internet suffices, the customer service you received over the phone, online, or in person, they all suck. They keep passing the blame to other departments for not responding to tickets or taking out extra money from my bank account. Now they don't even see that they took out all the money that my bank is showing that they took out so I now have to dispute with my bank in order to get my own money back. The fact that I spoke to four people, one of which was in person, and they still can't figure out how the fourth payment this month came out is beyond me. If you don't mind being financially ripped off feel free and sign up with them.

Socket - Columbia, Missouri
Wenqing H.
1/5

Socket has a wrong address, and so someone living in the opposite street ordered the installation on my property. The workers came without notice and had screws onto my brick wall mortar and I will need to fix it myself, as they denied their responsibility. The drilled holes are 3 times more than needed to attach the conduit, which is far from professional. It's simply a trespassing and unwanted damage. The city even has not marked underground pipes yet before they start the damage. Thank God that the dig has not started otherwise it is an even bigger problem. Very bad, frustrating experience. Horrible indeed. I would give 0 stars if there is such an option. AVOID!

Added Information: After first time asking them to take their installation away and confirmed with the customer representative, this afternoon I found their worker installed another one on my property! Horrible! They just wanted the installation and the damage regardless of what you contacted them! AVOID!!!

Socket - Columbia, Missouri
Stephanie
5/5

Justin was absolutely wonderful helping me figure out a billing issue when my card on file had expired. After already having had a long day, this situation could have added to my mental workload.

Justin was able to get this situation handled with empathy and humor. I truly hope Socket knows what a great team member they have!

Socket - Columbia, Missouri
Christin H.
5/5

I have used Socket Fiber internet in my home since 2018 and have had a fabulous experience. Over all those years, we have had very few interruptions in service and the ones we did have were fixed quickly. We have had no issues with customer service and billing. We have stopped service at one residence and moved to a new house, and both times customer service was able to help us quickly and easily. Highly recommend the fiber service!

Socket - Columbia, Missouri
Steve W. (.
5/5

We just moved to Columbia last month. I had set up an appointment with Socket before we arrived here. On our appointment day Socket installed their modem, plugged it into my own wireless router, restarted it and 1GB internet to all my devices. So far it's been flawless. Their fiber modem is quite small. Great service, support and pricing!

Socket - Columbia, Missouri
Lisa G.
1/5

If I could give NO stars I would. Auto pay customer, NEVER late customer. Socket billed me for a $130 service call 90 days late. No notice. Took it out of my bank account, with no notice. That was my electric bill money. Socket refuses to help me with making payments on the billing that was their error, now I don’t have the money to pay my electric bill. Got hung up on by customer service. Zero respect for Socket. Will be looking for other services.

Socket - Columbia, Missouri
Tom S.
5/5

Jacob J was the technician who completed my install. Great guy! Nice, helpful, very technically skilled.
Took the time to help me navigate the app and understand the set up. Good jokes too.

Request him by name for your install and thank me later.

Socket - Columbia, Missouri
Ryan &. B. H.
1/5

Beware new customers. Customer service non existent. Socket contracts their installation services in 4 stages. Signed up over 2 weeks ago, and still have no internet because line splicer was a no show or wasn’t scheduled to meet the installation date.

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