ShipCalm - Carlsbad, California

Dani P.

We’ve had an extremely frustrating experience so far with ShipCalm. Since they acquired our previous warehouse (River Source Logistics), the level of service has drastically declined despite the fees quadrupling . Within a short period of time, they lost over $1,000 worth of our inventory the week it needed to be sent in for Black Friday. This happened back in October, and despite numerous calls, voicemails, and follow-ups, there has been no resolution.

The communication has been terrible — voicemails go unanswered, and our emails are ignored. In reading other reviews re: the same issue, there is very little accountability taken.

I cannot recommend ShipCalm to any business that values reliability and proper communication.

Ryan C.

Big scam of a company that’s going out of business any moment now. Do not use them as they will overcharge you and lose your inventory. If you’re currently using them I highly recommend closing account asap as they’re going out of business and you will lose your inventory.

Burnenwhysee

Do not work with this company. I can write an essay as to why this place is terrible to deal with, most of it having to do with their complete lack of transparency around invoicing and cost breakdowns. You have no idea what you're paying for, or how much anything will end up costing due to their obscure price structor. It would need to be someone's full-time job to properly figure out. I will never work with them again, and I will urge everyone in my extensive ecom social circle not to as well.

I have been doing this for years, There are dozens of better prep centers to give your business to. Many of which are reasonable and transparent with how they charge you.

Work with them at your own risk - It's not worth the headache and frustration.

Kyrylo M.

NOT for FBA sellers. Storage rate is very high.
Ever since they bought River Source location it went downhill. Storage rate went up 53% without any notice overnight. At the end of the year the warehouse ended up with a loss of high selling inventory value over $45K. Reporting is a mess. Pricing is unclear and outrageous. Looks like an impudent setup.

Andy W.

Very difficult company to work with at times. There is a disconnect between ops and management. My experience has been hit or miss. (There are some good people there however.)

Beware the random and incorrect charges on your bill. Requires a fight and plenty of time (months) to get get them removed.

Company also lost $2200+ of my inventory and took 5 months to find it. Product worth about $250 was still not recovered or reimbursed.

Kennedy H.

Looks like my other review was deleted. But I’ll say it again as a warning. Do not use ShipCalm. They are terribly disorganized. Take forever to respond with resolution when something goes wrong & they are incredibly expensive which would only be acceptable IF they were on point & not as terrible as they are. The packing teams are careless & just throw your items in a box with little to no added protections. They refuse to use packing peanuts instead of a sheet of Kraft paper which doesn’t do much. Lost products or products received incorrect to left & right. I sincerely do not know how they are still in business. I’m working on getting out of their warehouse but you have to physically go down to them & remove your products and as a new mom I’m still working on how to make time to do that. The management/sales team & the people on the ground tell you 2 different things. Tom the owner is dismissive & need to probably let this business go & sell it to someone with more experience. There’s so much more I could say but just be warned. Do not trust ship calm with your business

Brennan M.

Every time I work with the ShipCalm team it's a delight! They're always responsive and ready to assist with any inquiries or concerns, and genuinely care about our business success. I'm consistently impressed by the quality of their work, from order processing to on-time delivery. ShipCalm has proven to be an invaluable partner, and I highly recommend their services to anyone seeking top-tier fulfillment solutions.

Alex B.

It's rare to find a 3PL that truly ticks all the boxes, but ShipCalm is truly a unicorn! From day one, their exceptional customer service stood out. They're always one step ahead, addressing any concerns promptly and with utmost professionalism. The responsiveness is second to none – issues are resolved before they even become problems. Partnering with them has been one of the best decisions for my ecom business. Highly recommend!