Shawano Health Services - Shawano, Wisconsin

Shawano Health Services

Located in Shawano, Wisconsin, Shawano Health Services is a healthcare provider that offers a range of services to patients in the community.

The facility is situated at Address: 1436 S Lincoln St, Shawano, WI 54166, making it easily accessible for patients and visitors.

Contact information for Shawano Health Services includes a phone number of 155266111 and a website at shawanohealthservices.com.

Specialties

The healthcare provider specializes in the following areas:

• Nursing home

Other points of interest

Shawano Health Services has several amenities that make it convenient for patients and visitors:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Opinions

Based on reviews from Google My Business, Shawano Health Services has an average rating of 3.5/5.

This company has 11 reviews on Google My Business, providing valuable insights into the quality of care and services offered.

👍 Reviews of Shawano Health Services

Chris L.

1/5

My mom was at this place and would not recommend at all. Most of the nursing staff was rude and did not want to do there jobs at all. It took for every for someone to come and help her when she would ring the buzzer. They did not change her dressing on her right leg when they should have and when they did it was not done properly at all. Let's get to the biggest problem was when they were on charting her food in take properly at all and giving her to much diebic insulin and she became unresponsive and almost went in to a diebic coma because of there mistake and about killed her. What kind of place is this that they can not be trusted. To top everything off since she has been there they are now sending out a bill for payment but the bill does not say what it is for or when it was from. I honestly feel the State needs to be brought in on this place. How many other people are being treated this way or have died because they just don't care. They are supposed to be there to help not make things worse.

MIKEEE C.

5/5

I want to take time to say THANK YOU to everyone at Shawano Health services for the way I was treated and the professionalism of everyone there. They were very influential in helping me get started in the right direction to recovery. Thanks again to a very professional staff. Sincerely, Mikeee

Crystal M.

1/5

I don't even think SHS deserves one star, probably half a star. Don't be fooled by the 5 star staff rating in the website. I believe that rating is only for the rehab staff. Rehab is only for an hour a day. The other 23 hours, residents rely on CNAs, LPNs, and nurses. And you will read here that they are not deserving of 5 stars as a whole.
Upon walking into the facility after my father got there at about 4pm, my first impressions was "this is dark, dank, and musty, and I cannot leave my father here." Being as it was so late in the day, I felt like I had no other options but to leave him there. At one point, my father needed to use the bathroom - which we usually step outside for. He wanted to walk to the bathroom, as it was a part of physical therapy and he was well enough to do so. But the CNA told him no, and made him pea at the side of his bed. She made it seem like him getting up was an inconvenience to her to have to walk a resident 10 feet. When someone's body is in such poor shape, and getting up to use the restroom is sometimes their only activity, let them walk the 10 feet to the bathroom. When he tried to lie down, His head was touching the headboard and his feet were touching the footboard. We asked the CNA for an extended bed, and the nurse agreed and asked the CNA to find him a larger bed. About a half an hour later she returned and told us that he already had an extended bed. My dad is 5'10, there's no way he had an extended bed. When he switched to a room directly across the hall, there were 2 longer beds, one of which was not being used. I believe a the inattentivness of the CNAs and LPNs - not having the right bed, not being able to use the bathroom, not being able to sit in a recliner to breathe - all led him to be anxious, resulting in his chest pains and abnormal rhythm of his heart.
I do understand that the response time (when a resident pushes their call light) may be longer on the weekends and evenings since there is less staff, but it was just too long and I did not feel my Dad was in good hands and would be safe. I am certain that SHS is primarily funded by the government (medicare and VA benefits), and that is why they are unable to have the proper staff to care for residents. Our elderly and our veterans are not receiving the care they need nor the care they deserve. This is a VA contracted facility, and it seemed like our only option - since it is closer to home, but I do not think the VA should be contracted with SHS.
I understand more deeply the fear my Dad had of going to a nursing home/rehab as a place you go to die. I wish we would have had the opportunity to tour the facility first, because we would have NEVER sent him there.

Ella M.

1/5

We brought my grandfather here and it was a terrible experience. He was brought in at about 4 pm on Friday, because he was in need of rehabilitation. Since we got there relatively late in the business day, and the end of the business week, there were few nurses, a handful of LPNs, and several CNAs. The CNAs we had interactions with were some of the most incompetent individuals I've met. Here's a chronological outline of some examples:
The rooms are shared with one other person (and a bathroom is shared between 2 rooms - so 4 people). My grandpa's roommate had been eating chocolate in bed and made a mess. The CNA (let's call her #1) came in to clean it up and basically threw a hissy-fit. She was huffing and puffing. I absolutely understand that it was a stressful situation for her, and the man who had made the mess was not making the clean up easier. But her overall attitude was unnerving. But she got it cleaned up eventually.
Next, my grandpa has trouble laying down and prefers to sleep sitting up in a recliner as he can breathe better. I asked two individuals if they could bring in a recliner. They left to find out and came back to say that they could not give him one without the nurse's permission, which I understand. I thought this meant that they were going to go seek out the nurse's approval. When no one came back for some time, I pushed the call light to ask again. CNA #1 came back and explained the situation to her. Again she left to find out. She returned, repeating that she did not have the authority to do that. I 100% understand that she could not make this decision, but we needed someone who could - ei the nurse. We were told that the nurse would not be in until Monday. I told them that he would not be able to sleep safely until Monday. That did nothing, and I ended up bringing a lawn chair from home for him.
It should be noted that it took anywhere from 5-10 minutes for anyone to respond to the call button. I know that there are several other patients, and they outnumber the staff, but that is far too long. Especially when someone pushes the button because they are having chest pains.
We were worried to leave my grandpa alone, as he hadn't been alone in about the week he had been at the hospital. We were also very afraid to leave him alone in this facility. He spoke to the VA (since that is his primary insurance) because we wanted to get him somewhere else. Since it was Friday evening, our only option was so speak with a nurse from the nurses hotline. We told her our concerns - about him being alone and about wanting him taken to a different place. The VA nurse told us who to talk to at SHS. So we did. They were kind enough to have him switch rooms with someone who did not have a roommate so that I could sleep in the extra bed.
Once he was moved (it was probably around 10 pm), he started to complain of trouble breathing and chest pains. He was given a nitro pill (which helps the heart work). An hour later he was given another. No luck. He was given a third. He takes this medicine at home and was told by his DR that if he has already taken two nitro pills with no improvement, he is to take the 3rd and call 911 immediately. There was no such urgency at SHS. However, during this time, one of the employees came in and talked to him for an hour. She helped calm him down and reassure him.
Some time between the 1st and 2nd nitro pill, he called a different CNA because he had to pee. She gave him the urinal and he told her "I have chest pains, I can't breathe." She walked out, saying nothing and giving no indication that she was going to pass that on. When she came back about 5 minutes later to take the urinal from him, he again said "I have chest pains and I can't breathe. I am not in the right place and I don't feel good." He was almost begging her to do something. Her response, "would you like the lights on or off?" Again giving no acknowledgement to him.
He was taken to Thedacare across the road because of his heart at about 6am.
I would never, ever leave a loved on here. Ever.

Bren T.

5/5

My dad was brought here from another nursing facility for rehab after a foot injury. They work with him 6 days a week. He is farther after one week than where he had been. It took him awhile to get used to the different nurses and CNA's but he did like the food and he found other men to sit with at supper. He eventually got a room mate. Yes he complained about occupational therapy being a waste of time but it is primarily because he didn't understand its purpose. He had been sitting around for 2 1/2 months immobile from breaking his foot and he is elderly so he had gotten used to care others gave him in place of care he could do himself. Having had parents in and out of several of the local nursing homes, and having had several issues at other homes this was a good thing for my dad. The goal for us has always been to go home and they work with us on that goal.

Ashley E.

1/5

The business office Manager Shannon Skar is extremely rude. She is very Kurt and will disconnect a call without notice as if you are a waste of her time. She Definitely should not be in that role at that facility.

Stacey G.

5/5

I was a little worried reading some of the other reviews the night before my mother was brought here for rehab. She is being treated with care and kindness while holding onto dignity. Thank you all

Tammy D.

5/5

I love being there help me get better.