Rivertech Heating & Air Conditioning - Chattanooga, Tennessee

Carl L.

Let the pictures pretty much tell a tale...
Quality is job #3. In my opinion
If it's not available at the local supply house, it may need to be made with tape and duct butter. They didn't have a simple "Metal Break" at the shop to make a duct cap needed.... this install was back in August, so, maybe, they put some Miami money towards one.
Gob of glue should hold that condensation drain (that's barely in the coupling) together for a while...
About 10 degree indifference 1st floor to second... there was to be a damper configuration.... but that's not going to happen. Not by them.
I have called, I have gone by their office... my customer released funds 100% a week after they started unfortunately, they paid upwards of a premium $ (did I mention the 2 day job took more towards the 3 months). Pictures are dated stamped... have a few more, maybe 50.
Needless to say, I have repaired/completed what I believe to be satisfactory work, not myself a certified HVAC tech 😉 but, not hard to figure out cool air in the attic, in the summer... may mean you need to turn the wrench once more.

My customer will have to pay another company to balance the airflow..... about to turn the house back over to them.

They may try to cover this review with a convenient "WE had no knowledge of this", but the girls in the office know me 😉.... Rico's maybe apprehensive to make a call back... and I'm a pretty easy-going guy, but I expect what I give... quality...

The last day, the young techs asked me if there was anything else that was needed.... I smiled nicley, turned the question, and said "If your done, your done.

You see, after that many trips/time, I knew that I would not see anything better, and honestly, I don't typically have to stay involved when I hire a trade to do their specific trade.

There's some good reviews for these folks, but I'm leaning toward straight foward easier installs (cookie cutters), and not many crawling around to really see the finished product.
So Rivertech, I wouldn't fight this review.... I can't make this up... Kodak's got it.
But I guarantee it will make you look at your next one a little harder.... maybe, hopefully, idk...

Alicia J.

Update: after calling the after hours number the tech did show after 8 pm. I greatly appreciate him following through with service and return of the equipment. I would have appreciated a call from one office staff before 5 pm, however I’m thankful for a dedicated service person committed to his customers.

No call, no show today. I was told we’d have a tech at our house between 1 and 5. We rearranged plans to ensure someone would be home. At 4:15 I called the office to validate and was told we would still be seen today. I do not mind plans
Changing. That is understandable, what is not ok is no notification of a no show. At 5:15 I called the after hours line to see if there had been an issue or if we needed to reschedule. By 6 pm I still have no communication.

Michael L.

My wife and I needed some work performed on our HVAC unit. Rivertech was a great choice. Easy to make an appointment and Grayson, the technician, was really nice and knew what needed to be done. The work did not take long. He replaced the fan motor and the HVAC unit works great again. Will definitely be using Rivertech in the future. Thanks for the help!

Dr. L. A. D.

The technicians did a good job repairing our heating system. They were through and professional. Rivertech's pricing was also reasonable. I highly recommend this company!!

Daniel W.

Rivertech came through for us this winter after our warranty company (Choice Home Warranty) and the HVAC vendor they hired (SOS Residential and Commercial Repair) committed fraud against us and left us without heat in our home.

Rivertech jumped right in and was very generous with us. They literally saved my family.

We will recommend Rivertech as the first choice for all heating and air needs.

Joe K.

Rivertech replaced our old chewed up flexible ductwork 6.5 years ago with metal ductwork and did a super job. Two years ago, we had them replace our hvac unit and we were very pleased again. Today, a tech was out to perform yearly maintenance, and he was very helpful with answering some questions I had about our unit. They are reasonable and I am very happy with this business. I recommend them highly.

Tyler H.

UPDATE: Since my initial service call, I’ve had multiple technicians and the service manager visit my home repeatedly. I’ve also paid an additional $300 for a repair that, according to others in the industry, should cost about half that. Even with these repeated visits, they continue to insist there’s no issue and that my system is functioning as it should. Yet, after each "repair" or "adjustment," my system only works briefly before failing again within a day or two. After numerous visits and no lasting solution, I cannot recommend their services. I’m left with an unresolved issue and will likely need to explore other options to get my system properly repaired.

I can’t comment on the quality of the service, as I wasn’t home during the technician’s visit. However, I was informed they spent the entire time on a personal phone call discussing CBD gummies, which I find unprofessional. Additionally, I received a bill with no explanation of what was reviewed, checked, or completed. They claimed that they ‘didn’t have my phone number’ and therefore couldn’t contact me to discuss details of the visit, which seems questionable as I provided it through their online submission form. Their service fee is $95, which wasn’t disclosed upfront and is on the higher end compared to other companies in the area. Just something to keep in mind if you’re considering scheduling with them.

Miriam C.

We had 2x HVAC units moved from the back to the side of the house. Overall good job. We had to have the technicians come back out to address: The insulation of the copper pipes and the wrapping of the electrical wires was incomplete. Additionally, the pipes needed to be secured better. I would have given the firm a 5 star rating except for the fact that we had to point these items out to the firm.