RealDefense LLC - Pasadena, California

Danny W.

The technicians are great at what they do. The company Real Defense LLC is a disgrace. The given phone number does not work from within Australia. They took money from my Paypal account before the due date without my approval. They now decline to refund my money due to their 30 day refund policy. They have taken my money at least a month before due date. My dispute has been ongoing for a bout a month with no satisfaction. Avoid at all cost.

Mark G.

I saw a monthly charge for $19.95 for tech support (for System Mechanic, I think), so I chatted with tech support to cancel that account and any auto renewal. I thought I was dealing with Iolo for System Mechanic, but then learned in the chat that I was dealing with Real Defense. I'm not sure what's going on, but I'll stay clear of both System Mechanic and Real Defense LLC in the future.

Marek L.

ive been using ths companys services for years now and recently my phone broke , not giving me time to cancel my subscription as it was getting to expesnsive, they refused tro refund me and were hterrible with customer support please never purchase from here for your own good. deleted my account . never again.

Richard

I purchased Super Anti-Spyware, but did not sign up for LiveTech 24/7 Technical Support. I was charged $19.95 the following month since I did not cancel before the end of the first free month (this was not in the advertisement but was in the fine print). I called their customer service to stop the recurring charge, but they offered several counteroffers which would not cancel the charge. They kept trying to upsell me without addressing the the recurring charge. I suggest you do not do business with this company and remove all of their software from your computer. Super Anti-Spyware is the new Comcast.

Scott W.

Installed system mechanic for about 10$ Didn't find it very effective and the chronic pop=ups and ads quickly became more than annoying. Now 6 Months after deinstalling I find a 50$ "subscription" charge on my Paypal account. I called same day and asked they reverse as I never authorized a subscription. After a rather lengthy discussion they would only agree to "refund" 50%. Bottom line....these guys are crooks. Use their products at your own peril.

Mackenzie B.

Huge scam. I “unsubscribe” from this every month yet still get charged.

Stephen S.

System Defense is a good and easy to use product, but the customer service is VERY pushy and tries to sell other expensive products even when you tell them 40 times that you don't want them. And it would be nice if they had US customer service reps so they would be easier to understand.

Kim E.

I really liked thisI company and their products until I purchased my latest update in September of 2022. I was required to get a "free trial" of customer support with my newest software. I asked for it to be removed but they would not. I called but the customer service representative hung up on me when I told him ongoing tech support should not be necessary for an anti virus software and that I did not want even the free trial.

I emailed requesting the company discontinue the "service" and stop charging me the $19.95 per month but did not receive a response and when I called and got someone on the phone, explaining I needed it discontinued and never wanted it in the first place, he offered to sell me a year paid in full for only $179. I offered to place a fraud claim with Paypal if he didn't discontinue the charges and provide a refund. He said he had already cancelled it but I couldn't have a refund since he said they had sent an email 7 days before charging me each time.