Public Water Supply District #13 - Lake Lotawana, Missouri

gamerboy174

Because they cant get the checks processed in time they charge a late fee. Also we were told only option was to mail in a check or drop it off. Now finding out you can set it up by electronic transfer. However, when we called and asked about it they said it was not available.

Dane N.

Had my bank send an online bill pay check, which is the only method offered short of personally dropping off the check that doesn't carry an additional fee. Apparently the check showed up on a Sunday (the due date), but they didn't process it until Monday and then charged me a late fee on my next bill for it being one day late. And my bank processed the draft SIX days prior to the due date, so not like I waited until the last minute to send a payment. I feel like they either need to offer a better online bill pay option through their site or (like almost every other vendor) offer a few days lenience for situations where a payment comes through on a weekend. I've never had a vendor charge a late fee for a payment coming through one day late, especially on a weekend.

storm M.

I rarely receive this bill on time so I regularly get a late fee when paying it.

When I have had to call because I didn’t receive my bill/postcard on time or sometimes not at all, they acknowledge there is a known issue (they receive multiple complaints about this) but put the blame on the postal service and tell you that it’s out of their control.

That said I tried set this up for automatic payments to eliminate the late fees but they charge you a fee each month for this… A convenience fee.

So whether you pay extra for a late fee or you pay extra for their convenience fee for automatic billing, they are going to charge you extra.

T

Truly awful administrative and billing practices. They’ll make mistakes and send you threatening letters about sending your bill to collection when THEY made an administrative mistake and never even sent a first notice. All without apologies, BTW.

Chelsey C.

Changing my review bc the lady in the office contacted me, the correct people, and helped me understand better paths after a bad situation and a possible underground leak. The field technician, Steve, went above and beyond to help me. Really changed my first impression. Thank you

James M.

These people are very rude and obviously unorganized. I have been set up on auto pay for months and still receive bills in the mail that do not match the online account. I feel like I am working with below par employees that do not care about the customers they should be serving.

Blaine W.

The technology for the user is horrendous. There are no links via email for bill pay—it’s simply a receipt.The slip(bill) hardly arrives on time as well.
I don’t usually write bad reviews but it’s not great.

Ben D. (.

Great service from great people! All the people complaining in the past of no online bill pay obviously have no idea how convenient it is to use your own banking app and pay ANYONE. I was paying my water bill online in 2013. Come on people get with the times lol!