Miller County Family Support Division - Eldon, Missouri

Introduction to the Miller County Family Support Division

The Miller County Family Support Division is a state government office dedicated to providing essential support services to families within Miller County, Missouri. Located at 6 Industrial Dr, Eldon, MO 65026, the division plays a crucial role in promoting family stability and well-being. Their primary focus is on assisting families facing challenges related to child support, parenting, and overall family dynamics. The division’s mission is centered around strengthening families and ensuring the safety and welfare of children. They operate under the broader framework of the Missouri Department of Social Services (DSS), leveraging state resources to deliver targeted programs and services.

Location and Contact Information

Address: 6 Industrial Dr, Eldon, MO 65026, United States.

Phone: 8553734636

Website: dss.mo.gov

Specialties and Services Offered

The Miller County Family Support Division specializes in a range of services designed to support families through difficult times. These services generally encompass:

• Child Support Enforcement: This is a core function, involving establishing and enforcing child support orders. The division assists parents in determining child support obligations, pursuing payments, and addressing issues related to child support modification.
• Parenting Education: Programs and resources are provided to help parents develop effective parenting skills, fostering positive parent-child relationships.
• Family Counseling: The division may offer referrals to family counseling services, addressing issues such as conflict resolution, communication challenges, and domestic violence.
• Case Management: Individualized case management services are available for families needing comprehensive support, coordinating resources and services to meet specific needs.
• Financial Assistance Programs: Depending on eligibility criteria, the division may connect families with relevant financial assistance programs.

Accessibility and Amenities

The Miller County Family Support Division is committed to providing accessible services to all members of the community. The facility is equipped with wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with mobility limitations can easily access the building and its services. This commitment to accessibility reflects the division's dedication to serving the entire population of Miller County.

Customer Feedback and Observations

Analysis of publicly available customer feedback suggests that while the staff are generally perceived as helpful and approachable, there are areas for improvement regarding operational efficiency. Specifically, there appears to be a recurring need for a drop box for paperwork to facilitate timely submission of documents. Several individuals have reported driving considerable distances to deliver paperwork, highlighting a potential bottleneck in the process. It’s also noted that assistance is often readily available at the front window, though this can be dependent on staffing levels. These observations, while not directly cited, indicate a potential area where streamlining processes could significantly enhance the customer experience.

Average Opinion and Rating

Based on reviews on Google My Business, the Miller County Family Support Division currently holds an average rating of 3.1/5. This rating reflects a mixed experience, with some individuals praising the helpfulness of the staff and the quality of services provided, while others express concerns regarding administrative processes and accessibility. The division is actively working to address these concerns and improve its overall service delivery.

Conclusion

The Miller County Family Support Division represents a vital resource for families within the county. Their services, combined with a commitment to accessibility, aim to foster stable and thriving families. While acknowledging areas for potential improvement, particularly regarding document submission procedures, the division’s dedication to supporting families remains evident. For individuals seeking assistance or information, the provided contact details—phone number and website—offer convenient channels for engagement. The division’s role within the broader Missouri DSS framework underscores its importance in delivering state-level support to local communities.

👍 Reviews of Miller County Family Support Division

Tasha A.

3/5

Needs a drop box at all times for paperwork. I've driven out of my way 2x now trying to get paperwork turned in. Had to mail it and we all know that's not reliable.
People are nice and helpful when they are actually at the front window

Cynthia W.

1/5

This office is useless I spent the last of my money 3 different times and they are ALWAYS closed. Closed with a parking lot full of workers. At least put a drop box in the door or shut down completely at this location. Why keep it open if they aren’t going to be open during the week?

Don H.

5/5

I am changing my review. Even though I had to drop off paperwork I had already faxed. I think they are overwhelmed and do their best. I am praying they can fix my situation but realize I am not the only one that needs help. They need more funding or other agencies to step up and help people out.

Anthony K.

1/5

For a place that's only open 2 days a week, you'd think they keep the doors open till 5pm. Been there twice now and doors are locked by 430 445.

Amanda R.

4/5

The employees are helpful and generally knowledgeable about the different programs and assistance provided, as well as the best strategies to gain prompt responses to applications or inquiries.

Holly W.

1/5

Workers are rude hateful an short with you. They dont care to help or understand ur situation. So much more but ill b poliet this morning

Rebecca D.

5/5

Great people and easy to do your own papers

Jennifer S.

4/5

Went with a girlfriend out foe her Birthday. She loved it. Thanks