Mid-States Services,LLC - Trenton, Missouri

Chris M.

So far it has been running pretty great. If it changes so will the review. The Installer Guy was pretty great, he knew his stuff and answered all my questions.

Josh B.

Lost internet and Thursday 8-22 4pm due to a line down off the pole. The guy showed up on Friday to fix the line, didn't bother coming inside to see if it was working. Told us thru the window of our house to unplug it and wait atleast a min before plugging it back in and we should be go to go. He leaves the house we still have no internet, contacted tech support the guy tried to set the router remotely and was not able to. Was told a service technician was needed and should be available to fix the problem this weekend. Just spoke with the service tech and he told me he don't do calls on the weekend. So I won't have internet until Monday (8-26). I'm writing this on Saturday 8-24-2024 8am.

Update- Issues were resolved and internet was working properly as of 10am 8-24-2024

Britney C.

don’t recommend. very disrespectful and the boss troy hung up and wouldn’t explain why he was charging us extra on our bill. staff that answered the phone also was very unprofessional

Mike B.

Decent speed when it's up. Spotty connection. Have to unplug everything and reboot weekly if not more frequently. Holding out for fiber. Hopefully it's more stable than the line-of-site solution currently offered. My "receiver" has to "see" the tower several miles away. One day it was down and they told me it was looking "at the back of the tower." Not sure what that even means, or why it would do that... but I hear it's the best internet in Trenton, so there's that...

Cathy B.

I love Mid-States fiber. Speed is such an improvement from Hughesnet! The service technician was great. He explained how it works and helped with everything we asked. Thanks so much to everyone involved. 😃

Courtney A.

Do not sign a contact with them unless you know it will work!

I moved into an area where DSL and wireless were available. DSL would give me a 3mb connection and Mid-States wireless would give me a 6mb connection in contract for the same price. I figured this was a no brainer. Before we put our house in the ground, we contacted Mid-States in order to get a site survey, the validated that where we wanted to put our house, that wireless would work. So, we got our house put in and wireless installed.

The wireless connection was poor. Constant disconnects from the wireless tower. Extremely poor ping times, etc. So, I contacted them and they sent out their technician. The technician told me that the tower that he had connected me too, in his opinion, always had a poor connection, because it used the 2.4ghz spectrum and for that distance the 3.65ghz antennas on the water tower were superior. I asked him why I wasn't told this from the beginning and he told me that his employers only wanted people connecting to the water tower, if they had to.

So, they had to put in more cable to connect me to the other water tower. They weren't going to charge me for the re-installation, since we could have made arrangements to have the house or have the original installation in a different location, if I had known. I tested this connection over 2 weeks, and it was better than the 2.4ghz connection, but still didn't have great ping times, had high ping jitter, and the connection speed was not up to par as advertised (3mb instead of the 6mb). Also, the connection still dropped out occasionally, which is a pain when I needed it for work.
I finally decided that this wasn't going to work out and that I was going to need a solid constant connection, DSL. I informed Mid-States of my decision, stating how I appreciated how hard they worked to try and get it to work, but the wireless was not good enough.

When they contacted me about my contract, they told me that they were going to charge me $250 in order to get out of my contract. I had spoken with the technician prior to the installation and he had stated that, if there had been constant documented problems that I would not have a problem getting out of my contract. So, I voiced my complaint about the cost to get out of the contract. They then said that they would only charge me $175, which would help them to break even. I informed them that I thought that it was too much, because the first installation was their fault and should not be included. I also told them that I believe that $120 would be appropriate. $50 for the correct installation (their standard installation fee when not using a contract) and $70 for the 1 month internet (their standard 6mb monthly fee for non-contract subscription) However, they would not budge.

Lesson learned! And I want to share this lesson with anyone else. You may be paying out $175 or more to end your contract with Mid-States, if the service does not work well for you and/or your family. I tried to keep a happy attitude through the month of issues that I had with them, but alas I have been soured against Mid-States.

On a good note, Windstream installed DSL at my home within a week of me canceling my Mid-States wireless, and I have had a constant 3mb connection. Sure, I wish that I had a 6mb connection. I will just have to wait until technology gets good enough to provide it by some other means.

Casey P.

No weekend technicians. If your service goes down on a Friday their only concern is if someone will be around Monday for them to “get someone out there to ya”. They would get zero if it was an option.

Thomas R.

The Internet services provided by mid-state are a joke. Literally. I have a "1mb" connection with them. However, at most, i can download at a 10th that speed. Their solution? Oh sure, upgrade to the 6mb package, you'll be good after that. No thanks, come payday. Suddenlink will be getting my money.