Midco Customer Experience Center - Vermillion - Vermillion, South Dakota

Linda S. J.

Overnight shift customer service representative is EXTREMELY rude!!
Maintenance work is being performed in October WITHOUT notifying customers ahead of time like they have done in the past.

Ashley D.

After opening an account with Century Link they told me it would be 3 weeks before they could start service and if I wanted anything sooner I would need to call every other day and ask if anyone cancelled. Instead I cancelled my service and asked around for recommendations. Midco was amazing. I spent 5 minutes on the phone with a very pleasant woman who set me up with better service for less money and the install was setup for the very next morning. I am strangely thankful Century Link turned out to be such a disappointment. Midco made checking off one of the hundreds of boxes on my to-do list easy and painless.

Chris M.

I too don't understand why some have rated this as 1 star... Not to mention one of the reviews lists Sioux Falls (not Vermillion), and there are several companies to choose from there. We have had Midco for three years and have only ever used internet. Our package is 75 down and 7 up, and it has never been a problem. There was one point in time where we needed someone to come out and look at our modem, but not only did he fix the connection, he noticed that the speeds were still not up to what we paid for (I couldn't even tell). He traced the problem back to an outlet in our apartment that had bite marks on it, and replaced the outlet for us entirely! Needless to say, I was impressed and called my landlord about the pest problem that same day.

In all, for what we have it's fast and efficient and the other reviews on here don't give much detail as to why they rated it the way they did other than, "It's bad."

Emma T.

I would just like to extend a thank you to Midco Vermillion SD. After continuously having issues with CenturyLink (without even completely setting up a modem), Midco set me up with WiFi the same day as I called. The setup and install was extremely simple and the WiFi is working great. Thank you again for such quick and easy service.

Hannah P.

This wifi sucks so bad it never works i just want to watch tv and i can’t do that or my homework please for the love of god figure it out

moldguy

Well, there are two reviews giving Midco "one star," and as a trusted "google local guide," I feel it is my responsibility to weigh in. I have had Midco internet service in Vermillion, SD for about four years. The whole time, I have had the lowest bandwidth package, and I have never had a problem speed-wise. The pros: Honestly, compared to equivalent internet service in other areas, this is very cost effective. Nearly every customer service representative is friendly and helpful. Internet outages are rare. Setup is plug and play. For the most part, with midco, get your service, set up auto bill pay, and forget about it. The cons: If there is an internet outage, you have to call them to figure it out. For me, this is a pretty serious oversight. I ALWAYS assume it is my modem or router first, and usually will spend about a half an hour diagnosing before I realize it has to be the internet, then I somehow have to find midco's number to call and hear a recording stating the internet is out. There really should be an automated service that texts me when the internet is down in my area... Another kind of a con: in four years there have been I think three cost increases. This is really more of a neutral, because I think I pay like four dollars a month more than when I first subscribed, but with one of the cost increases came a speed increase, so overall this probably is not a con. Come to your own conclusions here, but I think the other two reviews may have been outliers.

Noah T.

Very expensive Gig internet that barely even works. They falsely advertise gig internet as $59/month but you’ll be paying closer to $100. If you have the option for bluepeak, take it. I know people paying half of what I pay for better speed

Justin M.

I really don't understand the other reviews, except for the fact that the most likely people to speak up are people who aren't getting what they want (and are unlikely to remember to change it if they ever get things fixed). I am a computer science major and gamer in Vermillion, SD. After living in various areas under multiple ISPs, I can say that Midco is honestly one of the best ISPs in the country. Especially in light of the recent battles over Net Neutrality. You don't see any of the issues with throttling or data limits that you see in other ISPs recently, no underhanded attempts at creating a monopoly, etc. Their customer service is helpful and enjoyable to talk to. Their service is WAY smoother with far less outages than those experienced by my online friends under nationwide big-name ISPs. Overall this ISP is absolutely phenomenal, was rated a top ISP in the nation for gaming by PCGamer, and I will regret when I may have to leave its sadly small coverage area in search of a job after college.