Menards - St Joseph, Missouri

Cindy W.

Up until March 29, 2025, I would have given Menards in St. Joseph, MO, a 5 star rating. Not anymore. In the last couple of months, we have bought 3 Closet Maid kits in Satin Chrome color. We had enough shelving to add a few more shelves and went to purchase 3 satin chrome brackets. After searching the store, the only ones we could find were on the display. I asked a worker if they would sell us 3 of them. He proceeded to spend 10 minutes on his phone seeing if they had any in stock even though we told him we had searched high and low and all they had were white one. So, then he says, "Yeah, we can't even order them because they are clearancing the colored Closet Maids out and offer only white." So, again, we asked if they could sell us 3 that were on display. He stalled, so I asked if there was a manager we could speak with. He said sure, but I'm sure she won't sell them. I said we'd like to speak with HER. We waiting and she finally came over and we told her we needed 3 brackets in satin chrome to finish our second Closet, that we had already bought 3 kits and that they had what we needed on display. She said No, we can't sell them."" They are being fazed out, but we can't sell them. I said, "So we spent over $300, and you can't sell us 3 pieces that will be trashed when you're done with them. She then tells they won't come apart because they are super glued together. NOT as I was in another Menards were they had mismatched brackets one day and a couple weeks later they matched. She said sweety the only thing we can do is sell you 3 white ones, and you can buy some spray paint and paint them." We said do have "satin chrome" spray paint She said, "Oh yeah, we do. NOT. We had the kid in the paint department looking for it for some time before we all came to the conclusion she had lied just to be able to end the conversation. Menards shame on you first for hiring a "manager" who disrespects a customer by calling her "sweetie" and for hiring a manger who lies and is too lazy to get a ladder and get the brackets down and make a sale. This is the same store that had a large bag of bird seed bust open and we witnessed a man ask if he could buy it at a discount since it was being swept up and put in trash cans. Nope. They wouldn't sell it. The man asked what they were going to do with it, and they said throw it away. Shame on you, Menards, for being so wasteful.

Harold H.

Would not take a return. Sign says 90 day with receipt which i have. Was told I would have take it to a small engine shop leave it with them for 2 weeks while they test it and find out what’s wrong. Then they will either fix it or refund at that time. Shop said if they chose to fix it could be another 3-6 weeks for parts!! Did I mention this ELECTRIC Chainsaw is 9 days old!!
Will not do any more business with any Menards!!

james L.

This Menards store in st joseph, mo is great. They have workers like Melissa who always greets customers with a smile as she waits for you at her checkout station. Melissa is very smart and always helps me with those rebate checks and always gets the right price on items. The store workers do a beautiful job decorating the store for holidays, especially at Christmas time. All the products are displayed well. This Menards does a good job of keeping inventory in stock. Sincerely, James Landers

Elsie F.

I love the Discounts and Rebate system they have. An they offer it a lot. I like that it is closer toward Me as well. They have a lot of everyone there. A great store.

Terrel C.

Used to come here more often. They do carry a handful of things that I like to use and they are the only place in town that stocks them. That being said, if I'm working in the area and need something specific, 9 times out of 10, that's the one thing they are out of. I have learned not to trust what the inventory count is on the App or online because it is never correct. I have had employees tell me the computers in the store never have it right, even after they do inventory. Like other reviews stated, the store overall has a hurry up and wait attitude. I call it the Walmart of home improvement cause they carry lots and also hire anyone with no knowledge of the items they sell. Another story for another day but they owe me 50 bags of cellulose or $300... Something their "correct inventory" screwed me on. Will I keep coming back? Unfortunately yes, but I'll be honest, I avoid here if I can ever since the manager told me I'd have to eat the loss on the insulation. They do have a large selection of different things, I'll give them that, but you must be wary of the quality of all of it.

Steven H. (. T. O. T.

I actually wasn't going there to go shopping I was delivering a load of beats and backyard rocks River rocks they're always super cool when you come with your semi truck get back into their talk they unloaded trailer sometimes it takes a little bit too long if you ask me but they're pretty quick about it. Bonus part is you get to go inside and go shopping if you need anything so that's kind of convenient. I like going there myself guys are always really cool.

Scoo T.

Had everything I needed and plenty of Impulse Buys.

From Atlas Starter Singles to Zep Cleaning Stuff, Tools, Dog Toys, nearly everything including the Kitchen Sink!

Even a laser key machine 🤓

Erin F.

They have excellent customer service and plenty of options for home goods, they have a section that has groceries and personal care items but mostly it is a place to shop for things you would need when building or remodeling a house. They offer special orders and installation and delivery. They have rebate offers often that gives a percent of what you purchase as store credit that is mailed to you. It is a very big store and they have a variety of appliances, lumber, paint, electrical products, plumbing products and a garden section.