Karmin R.
1/5
I did not receive any sort of notification that my water was going to be shut off. I did not receive a phone call, a message, knock on the door, or a note on the door. So, imagine my surprise when I arrive home after a long day of work And find that my water has been shut off, and by this time the district is closed so I do not have water for the entire night. I submitted my payment the same night; therefore, I would get my water turned back on the next day. I called the district that afternoon, asking for an estimate of when my water would be turned back on. The woman over the phone told me that she had sent my report into the maintenance guys at around 8:30 that morning. But my water was never turned back on. So, I did not have water for two days even though I paid my bill. Then, on the third day while I am at work, I receive a phone call from the district telling me that there was a problem with my payment and I would need to get that sorted before my water could be turned back on. I called the district back immediately and I spoke to a lovely woman named Shay Who told me that my payment was not accepted due to insufficient funds, but I had just gotten my paycheck; therefore, I know for a fact that my payment had gone through. Mind you, my payment was already extremely high due to these other fees that had been added on due to late payment, among other things. Nevertheless, I did not see a reason for my water bill and sewer bill to be this high, and I planned to speak to the district Regarding these fees. So, when I speak with Shay, she states that my payment had been sent back to me and now I will owe an additional $40 towards my bill, again due to insufficient funds in my account. I can see the payments through my banking app, and my payment went through, I had enough money to pay my bill in my account, and there is no reason that my bills should be as high as they were. Shay was very rude to me, and she was very quick to argue with me and to speak over me as I was attempting to explain my situation. She would not offer me any sort of assistance with this issue or any sort of guidance and she was just so extremely rude. Now, as I am working my full-time job, I have to try to solve this issue again for the fourth day in a row without running water. I can tell you exactly how to resolve this matter, but I’m sure it won’t do me or anyone else any good. When I had called the district the first time to ask when my water would be turned back on the woman on the phone, notified me that they did not have a phone number on file for me; therefore, they could not notify me that my bill was coming up. And like I said, the woman on the phone told me that my water would be turned on that day as they had received my payment and my report was filed first thing that morning. I am disgusted by the employee named Shay who was very rude to me, considering I have gone three almost 4 days without running water in my home. Not taking into account all of the extra fees that were tacked onto my bill that I had paid anyway just to get my water turned back on. At this point, I think I should just get a refund of some sort or a credit added onto my account for the next month or two because this is outrageous. I have given the district my information multiple times. I have given them my phone number multiple times I have given them my payment option multiple times. This is what you end up with when you use Jefferson County district.
