Hope Clinical Research - Canoga Park, California

Andrew L. P.

They are good people. Treat the trials as a business but this client/ patient with dignity, kindness fairness and compassion.

Donna M.

Today, I had a pre screening, I was told by the nurse that I would be waiting 15 minutes and it was one hour later that she showed up, they gave me a payment card and they were supposed to compensate me 25.00 but they are now closed and they forgot or choose not to process the compensation, I did associate with this office 2 years ago and they were on point and I could always trust that any compensation that I was too receive I did, but this seems to be a different group of people, and they should care about processing compensation especially after they have taken your blood and had you wait in a room for a nurse who has gone to lunch, something about how they are operating does not feel right, and yes, I am going to continue to inquire about the compensation that I am owed.

Fauna P.

This place has so many issues. They do not take your time into account and you can tell there’s a scam aspect to the work they do.

Shireen K.

If they had zero rating then I will use that for Hope clinical research. I went to the clinic and waited over an hour to be seen. I kept asking as I told them I do not have time as I was told 20 minutes. My time was not respected and the place was full with people that are coughing. I stood in another room so if you go chances you'll get more sick. The person that took me was rude. My $25 prepaid card is not activated. I left messages and no one ever returned the call. This is definitely a scam. I will call better business bureau, chamber of commerce and will have you shut down.

Lydia P.

Very unprofessional they just don't care. My pay card has expired and have called several tyto get a new one but no one returns my calls. I will need to take a 2 hour bus ride to talk to someone and hopefully see someone. I have discontinued my participation in my study don't want to deal with anymore

FARAH S.

I recently had an appointment at this clinic, and I must say that I was extremely disappointed with the experience. The primary issue was the unbelievably long wait times.
I arrived on time for my appointment but ended up waiting for over 40 minutes before being seen by a healthcare professional. The waiting area was crowded, uncomfortable, and lacking proper ventilation. It's frustrating when you've set aside time for your appointment, and you end up spending most of it just sitting and waiting.
While I understand that clinics can sometimes run behind schedule due to unforeseen emergencies or a busy day, this level of wait time was unacceptable. It felt like my time wasn't respected.
I hope the clinic management takes this issue seriously and improves their scheduling and organization to reduce wait times for future patients. My time is valuable, and I expected a more efficient and respectful experience.

I won't be returning to this clinic unless I hear that these issues have been addressed.

Belinda G.

If you actually go in, follow-up in person visits, they are very nice, very professional. If you call to leave a message don't count on hearing back from anyone in a timely manner. I have, over the space of several days left up to 8 phone messages. When I finally get a return call, "oh, someone wrote your number down wrong". EVERY time I call I leave my name, phone number and study I'm involved with, twice! The last time I spoke with someone, oh, we have your next phone visit down for 9/28. I was told several weeks ago that it was 8/29. "You had your last phone visit on 8/17". No, I did not!

Luis H.

The staff at this office is extremely unethical and unprofessional, they delay in giving you your money and act very entitled & self righteous, they give you the run around purely at of spite with malicious entente the upper management does not make sure or cares about what unethical things there staff is doing I advice no one go to this place there init for there own money. I hope the proper authorities shut them down.