Helms Motor Co Inc RAM - Lexington, Tennessee

Helms Motor Co Inc: A Premier Ram Dealership in Lexington, Tennessee

Helms Motor Co Inc stands as a respected and established car dealer located in Lexington, Tennessee. Situated at 694 E Church St, the dealership has cultivated a reputation for providing exceptional customer service and a straightforward, transparent approach to vehicle sales. With a strong focus on the Ram brand, Helms Motor Co Inc caters to drivers seeking durable, capable, and stylish trucks and SUVs.

Location and Contact Information

The dealership’s address is 694 E Church St, Lexington, TN 38351, United States. Prospective customers can easily reach them by phone at 7319682012. A comprehensive website, helmsmotor.com, provides detailed information on their inventory, financing options, and service department. The website is regularly updated with the latest models and promotions, allowing customers to explore their choices conveniently.

Specialties and Services

Helms Motor Co Inc specializes in the sale of new Ram vehicles. However, their commitment extends beyond simply selling cars. They offer a full suite of services including routine oil changes, comprehensive repair services, and assistance with credit card applications and debit card transactions. Recognizing the evolving needs of modern drivers, they also accept NFC mobile payments, streamlining the purchasing process. The dealership is committed to providing a hassle-free experience for every customer.

Accessibility and Amenities

Helms Motor Co Inc is dedicated to ensuring accessibility for all customers. The dealership features a wheelchair-accessible car park and a wheelchair-accessible entrance, reflecting their commitment to inclusivity. Inside, customers can expect a comfortable and welcoming environment with amenities designed to enhance their visit. The dealership prioritizes creating a positive and convenient experience for everyone.

Customer Feedback and Reputation

Based on numerous reviews on Google My Business, Helms Motor Co Inc has garnered a consistently high level of satisfaction from its clientele. The average customer opinion stands at 4.6 out of 5 stars, highlighting the positive experiences shared by those who have engaged with the dealership. Customers consistently praise the customer service, noting a family-owned atmosphere that fosters trust and genuine care. Many reviewers specifically mention the dealership's commitment to providing the lowest doc fees – documenting fees – among local dealers, offering the best possible upfront deal. Furthermore, they consistently receive high marks for their fair and transparent trade-in values. Several customers have commented on the dealership’s honesty and integrity, emphasizing the absence of typical dealership ‘games’ and a focus on building lasting relationships with their customers. One particularly insightful review underscores the dealership’s dedication to treating people right, a sentiment echoed throughout many of the online testimonials. While specific details vary, a common thread runs through the feedback, emphasizing a dedication to a straightforward, respectful, and value-oriented approach to vehicle sales. The business seems to prioritize building trust and exceeding customer expectations.

Additional Points of Interest

• Oil Change
• Repair Services
• Credit Cards
• Debit Cards
• NFC Mobile Payments
• Wheelchair-Accessible Car Park
• Wheelchair-Accessible Entrance

Helms Motor Co Inc represents a reliable and customer-centric choice for individuals seeking a new Ram vehicle. Their commitment to accessibility, transparent pricing, and exceptional service demonstrates a dedication to building long-term relationships within the Lexington community and beyond. The dealership’s focus on providing a positive buying experience, coupled with its convenient location and readily available services, positions it as a preferred destination for discerning drivers.

👍 Reviews of Helms Motor Co Inc RAM

Joe C.

5/5

Great Customer service. This family owned business was a welcome relief from the typical dealership experience. They treat people right. They have the lowest doc fees of any dealer I’ve seen in a Decade. They have a best deal upfront. They give their best trade value, which by the way is very fair, upfront. None of the typical dealership games. One can look at my previous reviews for other places And see I’m a fairly critical person. I cannot find one negative thing to say about this experience.

Shondra G.

5/5

I have bought 2 vehicles from Helms and have had a great experience each time. Clint went above and beyond for us and Mr. Helms gave us a great deal on our trade. I highly recommend them!

Jonathan M.

5/5

Excellent customer service from the day we purchased the vehicle, to years later getting service/repair work done on it. Todd, the service manager is very professional, friendly, and did a great job communicating with us and treated us fairly on the cost of repairs. We will definitely be back to purchase another vehicle from Helms when it is time.

Tina T.

5/5

Bought a vehicle from Helm's last month. Love the new vehicle and the staff was so great to work with. Easiest process when buying a vehicle I've ever experienced.

skip N.

5/5

We broke down on I-40 and we got towed to Helms Motor Company on a Friday afternoon. The folks at Helms did all they could for us. They arranged to have our Travel Trailer towed to Parkers Crossroads RV park and supplied us the use of a car while we waited for parts and repairs. Bad batteries and a failed alternator. We waited till Wednesday morning for parts and the service department had us all fixed and ready to go by mid afternoon.
Thank you for fixing us up.
Highly recommended

Jarrod S.

5/5

I'd give these guys and gals 10 stars if it was an option. I didn't know anything about helms motor company. I was passing by and seen a truck I'd been looking for. I call and Mr Thomas answered. He was very patient and explained everything I wanted to know. He was more than happy to speak with my bank and give them any and everything they needed to know about the truck. I drove 2 hrs the next day to get my truck appraised. Mr. Steve helms came in the office and gave me an offer. Me personally. I thought it was a few thousand off. I gave my opinion and he did everything he could to accommodate me. We made a deal and he told me he could get me a better interest rate than my bank. And he did. These guys didn't hide anything from me. They worked with me and I had a great experience. Mr. John in finance took his time and explained everything to me. Again not hiding anything from me. By the way, all this was done after hours because of my work schedule. You can't and won't get a better place or people to by a vehicle. It was well worth the drive and my time to go buy a new truck here. I'd like to say thanks to the whole team for making a huge transaction enjoyable and easy. Special thanks to Mr Thomas, Mr Steve, and Mr John. I can't wait to buy my next truck from y'all. And I'd consider these fine gentlemen my friends.

Lars G.

5/5

I can’t say enough good things about the service department at Helms. Even though I drive quite a distance to get there, the experience makes every mile worthwhile.
From the moment I arrive, the friendly staff makes me feel welcomed and appreciated. They take the time to listen to my concerns and explain what needs to be done to my vehicle in a clear and understandable way. It’s refreshing to know that they truly value their customers and take pride in providing exceptional service.
One of the biggest highlights is their transparency. They give detailed estimates before any work begins, ensuring I’m fully informed about what to expect. There’s never any pressure to agree to unnecessary repairs, and they’re more than willing to answer any questions I have, which builds a sense of trust that is hard to find elsewhere.
The quality of service I receive is outstanding. Whether it’s routine maintenance or a more complex repair, I know that my vehicle is in good hands. They have skilled technicians who are knowledgeable and efficient, and I’ve consistently left satisfied with the work done. Plus, the turnaround time is impressive, allowing me to get back on the road without long waits.
The service department at Helms also goes above and beyond with follow-up communication. They check in after the service to ensure everything is running smoothly, showing they genuinely care about my satisfaction and the wellbeing of my vehicle.
Driving far to reach this dealership is a small price to pay for the level of care and dedication I receive. If you’re looking for a service department that values its customers and provides top-notch service, look no further than Helms. I wholeheartedly recommend them to anyone seeking excellent automotive care!

Don D. M.

5/5

We had our Jeep Liberty in for a major repair. Todd and Cody and the crew did an excellent job. They were very professional and the jeep is running well now. If we need repairs or service in the future we will be back. Thank-you all so much!