Extensiv - El Segundo, California

Okay, here's a detailed description of Extensiv, designed to be a helpful and informative resource, presented in a formal and approachable style:

Extensiv: A Leading Software Solutions Provider

For businesses seeking to optimize their logistics and supply chain operations, Extensiv presents itself as a significant player in the software industry. This company specializes in providing comprehensive platform solutions designed to streamline workflows, enhance visibility, and ultimately, drive efficiency. Extensiv’s core mission revolves around empowering businesses with the tools they need to thrive in today’s increasingly complex global marketplace.

Company Overview and Location

Extensiv is headquartered at 100 Pacific Coast Hwy Suite 1100, El Segundo, CA 90245. Their location in El Segundo, California, places them within a hub of technological innovation and close to key transportation corridors. They operate with a commitment to accessibility, as evidenced by their wheelchair accessible entrance and wheelchair accessible parking lot. For those requiring convenient communication, the company can be reached at Phone: 8339836748. You can also explore their offerings and learn more on their Website: extensiv.com.

Key Features and Specialties

Extensiv’s primary area of expertise lies in developing and delivering sophisticated logistics and supply chain management software. Their platform is built to handle a wide range of operational needs, including:

• Order Management: Centralized control over the entire order lifecycle.
• Transportation Management: Optimizing routes and carrier selection.
• Warehouse Management: Streamlining inventory and fulfillment processes.
• Real-time Visibility: Providing up-to-the-minute tracking and reporting.

The strength of Extensiv’s system lies in its ability to integrate seamlessly with existing business systems, creating a unified and efficient operational environment. They are a software company focused on delivering tangible results for their clients.

Customer Feedback and Reputation

Extensiv has garnered significant attention within the logistics sector, as reflected in their presence on Google My Business, boasting 27 reviews. The average opinion is 3.3/5, suggesting a mixed but generally positive experience for users. Initial impressions from the reviews highlight a strong emphasis on customer service and success support, with clients frequently praising the responsiveness and expertise of their teams. It appears that the platform itself is robust and adaptable, though some users may have experienced minor implementation challenges. From the reviews, it’s clear a dedicated approach to client relationships and ongoing support is a cornerstone of their business model.

Recommended Contact Information

Considering the potential benefits of Extensiv’s solutions, it’s advisable to explore their offerings further. Their commitment to accessibility and responsive support makes them a compelling option for businesses looking to modernize their logistics operations.

Recommendation: We strongly encourage anyone considering a software solution for their supply chain to visit extensiv.com and schedule a consultation. Directly engaging with their team will provide a clearer understanding of how Extensiv can specifically address your business's unique requirements and contribute to achieving your strategic goals.

👍 Reviews of Extensiv

Kevin F.

5/5

I have been working with Extensiv for almost 2 years and they have help me reach new heights in the logistics sector. Their customer service and customer success team are top tier. I highly recommend any 3PL to work with Extensiv.

Paul

1/5

We have been forced to pay for this terrible software for 4 years because our 3PL uses it. We work with other 3PL's who give us free software whioch is much, much better than this load of old rubbish. The UX/UI is absolutely laughable and unable to count bundles. Our business uses a lot of virtual bundles and multipacks and WareHouse manager cannot determine how many bundles and multipacks are in stock by simply counting the available inventory. I asked why this basic feature wasn't available 4 years agio when it was called "3PL Central" and I was told it was on the roadmap. Exteniv have done nothing with this soiftware other than slap a logo on it. Honestly, this software is out dated and uttelry hopefless. We are going to be forced to leave our 3PL simply because they use this garbage.

Travis P.

1/5

Absolute horrible company to work with. I have been a customer for over 5 years with them. My business has fallen on hard times and we simply can not afford to have a monthly subscription any longer. I asked to cancel after being only 1 month past my yearly renewal and they will not work with me. The best they could do was offer me a buyout at 80% of my yearly fee. I can no longer afford my monthly dues, let alone afford to just throw $6,000 to completely cancel. I tried to explain that I may not be in business in a few months and they did not care. The amount of money I have given them over the years and they have shown no compassion over this. I wish I could give them 0 stars

Polly R.

1/5

Really have tried to get Extensiv to work better but there is zero concern with actually improving the product. Exports frequently do not work, customer service never knows what is going on, and it's insanely expensive for basic functionality -- thousands of dollars for pretty simple inventory management features. I really wish we had not signed a contract with them for a full year

Brandi C.

1/5

Horrible. Have been using them for almost 3 years with my company. Loved it when it was Skubana and had no issues at all. Then they changed to Extensiv and have had nothing but problems. When you try to reach out to customer service, You get the run around and round. Chatted with a supposed expert help member for a week and still no resolve on any problems. Called and asked for a supervisor, talked to someone who was not a supervisor and was told that one would be in contact with me. I received 1 email, no phone call back, from a person claiming to be a supervisor over a week ago and they stated they would follow up with me in a few days. Nothing since. Is my program fixed, NOPE. I do not recommend them for any reason and we are looking for another shipping soft wear company now. This place is a joke. They will take your money but offer no help or solutions when your having issues with there program. Horrible customer service.

MetalB P.

1/5

I can't believe how terrible this company is! It's like working with illiterate children.. Everyone says "We will get this taken care of!" then disappear for months with no ability to get a hold of them. Emails get generic responses constantly, and support tickets get left completely untouched. I'm convinced at this point that every good review they have is by their own employees. (Look into some of their LinkedIn profiles and you will see their good reviews are made by their employees lmao.) Maybe they will finally do anything to fix their trash systems and acknowledge their clients for once. Last time we were told our support tickets would be taken care of we were left sitting in a call for 2 hours with no response. I suggest you all go anywhere else. Making labels with Sharpie would be more efficient than using their broken program.

Kevin G.

1/5

I can't say I have ever worked with a comapny as slow and incompetent as this one. It's clear that as far as they are concered, they're getting paid either way. So getting things done in a timely manner is never a priority for them. You will talk with IT members who don't know their own logins, managers who can't figure out what the program is built for, and a support team who couldn't be bothered to answer emails or support tickets. It's been made very clear to us that the only way to get their attention and fix anything is to come here and leave a review. Even then you might be lucky to get a response within the year. It's like the company hires everyone with a roulette wheel and assigns them places without training. Please god anyone fix the constant errors. And to anyone who reads this, for the love of god stop disabling pertinent features to make your program look better. Functionallity should be far more prioritized than making it look sleek, unless you work for extensiv, who will sell you a program that doesn't work and pretend like they don't see your emails. At this point, I'm not sure this can be rectified. We still have an open support ticket that is 19 months old. Crazy.

Polly R.

1/5

I tried to cancel our annual contract a month in advance of renewal and they said they refuse to let me out of the contract bc they require “60 days notice.” This company is a total scam.