EPC Inc - St Charles, Missouri

Abid M.

I am extremely disappointed with this company. I sent in two tablets for repairs in May 2024, and since then, the entire process has been a nightmare. Initially, communication was somewhat consistent, but as time went on, responses became sparse and unhelpful.

By July, I was informed that only one unit could be repaired due to motherboard damage on the second. I clearly requested that the working unit be shipped back and a refund for the non-repairable unit, along with the return of the SSD drive and stylus pen holder from the damaged tablet. Despite multiple follow-ups, I received no meaningful updates.

In August, after weeks of silence, I was told the tablets were mistakenly sent to a Texas warehouse and would be rerouted. They claimed both units were now repaired and included upgraded 512GB drives—a sudden, unexplained change that didn’t align with prior communications. They provided a tracking number, but the shipment never moved.

It's now February 2025, and I still haven’t received my devices. They’ve completely stopped responding to my messages, and it feels like they’ve stolen my property. I’ve been more than patient, but their lack of professionalism, accountability, and customer service is unacceptable.

I wouldn’t recommend this company to anyone. Save yourself the hassle and frustration—find a business that values their customers and honors their commitments.

J.G.R. I.

Just bought again from this store. I think at least five computers for myself and my kids over the years. My most-recent associate was Jessie G., who was awesome.

They keep me coming back.

Payton B.

Highly disappointed. I took my laptop in to have the power button popped it because it was stuck. Got a call from them saying they were able to pop the button out but that the mother board crashed and the laptop no longer works. When i brought it in it was working perfectly fine so i was shocked to hear this. When i picked it up they immediately asked if i would be buying a laptop from them today and that it would cost another $300 to transfer everything to the new laptop. I took it home instead to decide what i wanted to do. To no surprise the laptop turned and is working perfectly fine. Seems like they just wanted money from me and to be able to resell my laptop to another person. Overall this place is not cost friendly and is just trying to take money from people.

Kim A.

Bought a great used laptop and they cloned my old computer for a very reasonable price! Highly recommend!

method

Me and my business partner buy ALL our filament for 3d printing here. Beats waiting 2 days for overpriced cheap filament on Amazon

Mike N.

Multiple calls regarding a computer I purchased from them that doesn’t work have gone unanswered. Maybe they can’t help. But they could at least explain that to me. Been at least two weeks and probably three. Multiple attempts with zero communication.

Second Update: EPC came through! Once I reached management, things when great. My laptop is back and working. They even handled shipping. Thank you!

James Y.

Let Patriot Guard Riders use their huge parking lot to stage for funeral escort for Lance Corporal Jarod Schmitz. I appreciate their support very much.

Deenna B.

I had high hopes but they didn't have much to choose from and no one wanted to help us. It was weird. We were geared to buy a computer and tablet but walked out only with a monitor and then went to best buy outlet and got a tablet. They just were not interested in helping us out.