ECI Software Solutions - Westlake, Texas

Jo C.

Today I received excellent customer service from Virginia Ortiz!! She helped clarify many questions I had regarding M1 ERB. Virginia was so polite and nice to work with. Definitely knows her business. She really went above and beyond, I would give her 6 stars if I could. I will continue using this company because of the amazing customer service I received. I already recommended this software to my colleagues. Thanks ECI for having such amazing customer service!

LeAnne M.

BEWARE! Stay away from ECI Software Solutions and Spruce at all costs!!!

Awful company! We contracted them for their Spruce system that completely ruined our business. We were sold really well by their sales team, but many things were not disclosed and were hidden. The documents were incorrectly transferred which caused us months of having incorrect purchase orders, incorrect taxes, and incorrect invoices. Their training provided was completely inadequate. Going back to watch hours of video tutorials is unrealistic. It's nearly impossible to find solutions in their database as it is not organized. When we called in to get support, no one was ever available and it took 4-7 business days for a live person to even get back to us if they did. Sometimes, we would get an email response with a completely unrelated module or no contact response back at all. At one point their service tech was logged in and made mistakes in our accounting system that was permanently documented. This is completely unacceptable! We sent in many service requests and took screen shots to get help. It was a joke. Their Spruce system is not user friendly at all. Our employees hated it and could not understand how to use it despite training. It's very complex even for someone like me with a college degree. The accounting side of their system is a nightmare! Billing customers is a nightmare. Tracking invoices and payments is a nightmare! We decided to cancel our contract and they refused to give us any of our money back despite having so many problems documented on our record. AND THE BEST PART... you do NOT get to take the data, documents, history you already paid for with you. They make it near impossible. They want to charge you an exponential fee close to $5000 to access it for one year or give you a data file that you have to go buy a special program to decipher. Unbelievable! None of this was disclosed up front and the fine print is definitely left up to interpretation and is not straightforward.

Jeremy S.

I did not sign up for your spam emails.
It should not be my responsibility to opt-out.
Do better.

Edit to add, I've received more spam on this(these) dates:
April 1, 2024

WelderInChief M. C. (.

E2 user since 2017 and now ECI JobBoss2 customer after the acquisition. Customer Support, Technical support, Renewals doesn't answer the phone. Emails have had phone extensions removed as well.
The ECI transfer has been underwhelming to say it best. Our software never lived up to the sales pitch and after spending hundreds of thousands trying to get it working well for us and not us being limited to growth by the system we have 1 of two options.... either get resold and do a fresh implementation (Which they don't answer the phone for) or two, find something else. Disappointed. Nothing works perfect in the world of ERP systems. Service and availability is everything. Choose wisely.

Allison G.

Unfortunately, since this company purchased JobBoss, I've had awful experiences using the software. As a nearly 20-year JobBoss customer, this is really heartbreaking (they were WONDERFUL in their prime!). It's like pulling teeth getting technical support assistance. I do not feel as though ECI has their customers' interests genuinely front-of-mind.

Chad C.

As a customer for almost two years now, the only thing worse than the software itself is the service levels behind it.

Dan G.

I work here and it's great. Simple as that! 😊

Chad K.

Best company and culture, love this team!