Computer Pro2call - Redlands, California

Aaron F.

My laptop had stopped powering on and, as it was on the older side, I was considering just buying a new one before I decided to take it in to Computer Pro2Call. Robert was immediately very helpful, explaining the pricing and some ideas he had to diagnose the problem. After working on it for a while, sometimes getting it to boot before it stopped working again, he let me know it wouldn't be cost effective to keep trying to fix it, going so far as to find me a listing for the same model laptop that was cheaper than the cost of the replacement motherboard. In the end, I only had to pay the initial $40 for him to look at it, despite the hours of work that went into diagnosing and testing solutions. At one point when it had seemed like the laptop was working again, Robert even took the time to find listings for parts to get my laptop into like-new condition, and I would've happily let him work on that too if the laptop had kept booting normally.

All in all, I was very satisfied with the experience even though he wasn't able to fix it. I felt like he cared about helping me for the fairest price possible. I'll be coming back the next time I have computer problems.

John S.

The staff at computer pro2call was extremely helpful at all points of the process. When I brought in my computer, it was not working. I explained what I had done and the problems I was facing. Robert explained the process and gave me a clear expectation of what the price would be. They would text me updates regularly. The price was good. Overall this was a great experience. If I have future computer issues, I will definitely be returning

Isaac C.

Even though they fixed my computer, the customer service is bad. I took my laptop to be fixed and they told me they could have it ready in 2 days max. After 2 days I didn't receive any notification until I contacted them to ask for a update, I they told me that they had to replace the keyboard, but I had to buy it; so I bought it and took it to them. (By then already had passed a week) Then the day I took the key board they told me again, "it will be ready today or tomorrow". I wait two days and again I didn't received any call or notification. So I called them and they told me that the laptop was ready. They apologize for not letting me know. So well... that is why I put 3 stars.

Nicholas B.

If you ever have a computer issue that you can't figure out this is DEFINITELY the spot to go. I pretty much had the best customer experience of all time here last week.

My CPU suddenly started overheating last week - after I exhausted at home options I gave Computer Pro2Call a ring. Robert spent a solid amount of time talking through my theories with me. He also helped me check my warranty, as it could've saved me money.

Robert & Mike not only quickly identified the problem, but went above and beyond in helping me solve it quickly and thoroughly. I was hoping to have my computer ready on a time crunch, so they literally sent me a link to where I could pick up the new piece I needed locally and rushed the fix before the office closed at EOD Friday. If that wasn't enough, they even optimized my rig for better cooling just to be safe (and also went above and beyond with wire management). Did I mention how incredibly reasonable the price was?

Thank you again - you guys are amazing!

Elliott L.

My Lenovo laptop suddenly failed to power on when traveling. I work as an editor of an online medical journal and had planned to continue working while traveling. I took the laptop to Pro2call and Robert made an initial assessment while I waited. I left the device and by the next day he had it working again and ready to be picked up. I was extremely grateful for this expeditious help as I hoped to continue travel by the next working day.

Justin C.

Pro2Call were able to diagnose and fix my laptop. Reasonable rates and highly knowledgeable staff. I'll be sure to bring my computer issues straight to them.

Kathi M.

Robert is fantastic! First helped me with my old computer when the hard drive crashed (he was able to harvest the data). Then gave advice on a new machine. And today finished by loading the data on the new PC and spent a lot of time with my daughter teaching her the new behaviors as well as testing the printer .
I will be sharing his/the office contact information with everyone!!!!

Chris M.

I recently had a disappointing experience with Computer Pro2call. I dropped off my laptop three days ago for optimization to enhance my gaming performance. Initially, Robert, the technician, acknowledged that he had a heavy workload but assured me that he would work on my laptop first thing in the morning. Understandably, I appreciated his honesty.

However, when I called the following day to check on the status, I was met with annoyance. Robert informed me that he still hadn't looked at my laptop despite his previous promise. I reminded him of our conversation, but it didn’t seem to make a difference.

After leaving my laptop for an additional day without any updates, I called again. This time, he mentioned that he had cleaned it and downloaded some files. Since I was at work, I had my wife go pick it up. Unfortunately, she reported that Robert was rude and made her wait at the counter without acknowledging her presence.

Now that I have my laptop back, I noticed that it runs exactly the same as before, which leads me to believe that the optimization didn’t make any real impact.

Overall, my experience with Computer Pro2call was highly unsatisfactory. The level of professionalism and communication left much to be desired, and I will not be returning for future services.