Cellcom - Wausau, Wisconsin

Address: 226512 Rib Mountain Dr, Wausau, WI 54401.
Phone: 152417997.
Website: cellcom.com
Specialties: Telecommunications service provider, Business to business service, Cell phone accessory store, Cell phone store, Internet service provider.
Other points of interest: Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Electronics, Debit cards, Credit cards.
Opinions: This company has 75 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of Cellcom

Cellcom 226512 Rib Mountain Dr, Wausau, WI 54401

☎️152417997

⏰ Open Hours of Cellcom

Monday: 9 AM–7 PM
Tuesday: 9 AM–7 PM
Wednesday: 9 AM–7 PM
Thursday: 9 AM–7 PM
Friday: 9 AM–7 PM
Saturday: 9 AM–5 PM
Sunday: 10 AM–4 PM

Cellcom: A Comprehensive Overview

Cellcom stands as a prominent entity within the telecommunications landscape, specifically operating from the heart of Wausau, Wisconsin. Situated at 226512 Rib Mountain Dr, Wausau, WI 54401, the company offers a diverse portfolio of services catering to both individual consumers and commercial entities. Its physical presence, equipped with accessibility features, underscores a commitment to serving a broad clientele. The dedicated team at Cellcom leverages technological expertise to provide connectivity solutions that are increasingly vital in today's hyper-connected world.

Core Services and Specialties

At the core of Cellcom's operations lies its role as a key telecommunications service provider. The company extends its services beyond traditional mobile phone networks, positioning itself as a significant Internet service provider (ISP). This dual focus allows them to address the multifaceted connectivity needs of modern individuals and businesses.

Business-to-Business (B2B) Solutions

Recognizing the distinct needs of corporate clients, Cellcom actively engages in business-to-business service. This likely encompasses a range of tailored solutions, potentially including dedicated lines, bulk data plans, or specialized connectivity options designed to optimize operations and communication for larger organizations.

Mobile Connectivity and Accessories

As its name suggests, Cellcom maintains a strong focus on cellular technology. Beyond offering mobile phone plans, the company also functions as a cell phone accessory store and cell phone store. This suggests customers can visit the Wausau location seeking not only service plans but also specific devices, protective gear, charging solutions, and other related accessories to enhance their mobile experience.

Technological Adaptation: eSIM and International Usage

A notable point of interest highlighted in customer feedback concerns Cellcom's expertise in navigating modern mobile technologies. Customers seeking information on eSIM (embedded SIM technology) and the complexities of international usage have found the Cellcom team knowledgeable and helpful. This indicates an adaptability to evolving market trends and customer needs in the realm of global connectivity.

Physical Presence and Customer Experience

Located at 226512 Rib Mountain Dr, Wausau, WI 54401, the Cellcom facility is more than just an office; it represents a physical hub for customer interaction. The premises are designed with customer convenience and accessibility in mind. Key features include a wheelchair accessible entrance, ensuring easy access for patrons with mobility challenges. Similarly, the wheelchair accessible parking lot and wheelchair accessible restroom further enhance the inclusivity of the site, demonstrating a commitment to serving diverse customer bases without barriers.

Payment Methods and Amenities

In terms of operational convenience, the Cellcom location accepts common payment methods, including debit cards and credit cards. This streamlines the purchasing process for customers seeking devices, accessories, or service plans. The presence of electronics within the store environment aligns with its role as a comprehensive mobile solutions provider.

Digital Footprint and Customer Reviews

Cellcom maintains an online presence through its official website, cellcom.com. This digital platform likely serves as a primary resource for customers seeking detailed information about plans, services, device availability, and company policies, complementing the in-store experience.

Customer Satisfaction and Reputation

The company maintains a tangible reputation, evidenced by its 75 reviews on Google My Business, averaging a solid 4 out of 5 stars. While the specific details of these reviews vary, the aggregate feedback paints a picture of a company generally regarded positively by its customers. Notable themes emerging from the reviews include:

Knowledgeable Staff: Customers frequently praise the helpfulness and expertise of Cellcom employees. Staff members are commended for providing comprehensive information, guiding customers through service options, and addressing specific inquiries.
Honest Assistance: A recurring positive aspect is the perceived honesty of the customer service team. Customers appreciate interactions free from unnecessary upselling, receiving transparent and accurate information.
Personalized Guidance: Reviews suggest Cellcom offers tailored advice, particularly for specialized needs. For instance, customers seeking solutions like eSIM activation or strategies for international roaming have reported receiving targeted and effective guidance.
Reliable Service: While specific service reliability reviews might be mixed, the overall positive rating often implies a baseline level of dependability expected from a telecommunications provider.

These reviews collectively contribute to a perception of Cellcom as a trustworthy and customer-focused entity. The positive experiences shared by patrons highlight the company's success in meeting customer expectations regarding information provision and service delivery.

Conclusion and Recommendations for Potential Customers

For individuals or businesses in the Wausau area seeking robust telecommunications solutions, Cellcom presents a viable option. Their comprehensive service model, covering mobile connectivity, internet provision, and device sales, positions them well to meet diverse needs. The physical store in Wausau, WI, offers a valuable resource for hands-on assistance and personalized guidance.

Prospective customers are encouraged to leverage both the online resources at cellcom.com and the in-store expertise. Visiting the location at 226512 Rib Mountain Dr, Wausau, WI 54401 allows for direct engagement with knowledgeable staff regarding specific requirements, such as selecting the right device or understanding plan details. For those needing specialized advice, particularly on topics like eSIM deployment or international data plans, Cellcom's focus on detailed information and honest counsel appears particularly beneficial.

When considering connectivity solutions, factors such as plan flexibility, device compatibility, and customer service quality are paramount. Cellcom's emphasis on these elements, as reflected in customer feedback, suggests they prioritize delivering a positive and effective customer experience. For those seeking reliable communication and technology support within Wausau and potentially beyond, Cellcom warrants consideration as a dedicated partner.

👍 Reviews of Cellcom

Ryan S.

5/5

Stopped in looking to learn about eSim and international usage. The individual who helped me helped with all the info I was looking for and which phones were able to do what I needed. Above all, he did not try to up sell me, and was honest about ways to go about getting what I need done. Greatly appreciated!

caylee J.

1/5

So extremely frustrated by cellcom and their loyalty program. It was 3 years ago that my father made my brother and I an authorized person on our account. For many years I took care of the bill month to month. My brother then tried to bundle his internet and phone bill together at xfinity on 5/20. This is when we quickly learned that cellcom can not legally give their numbers to Verizon or xfinity after several months of telling us the “transport” was complete. This created urgency for me to get my line transferred on 6/19 before the billing cycle ended. We then receive a refund for 13$ in our father’s name after several conversations that he was deceased- so of course can’t be cashed. After our unfaithfulness to the fact that the phones were not actually canceled, we can continue to call the number and get a “this phone is not in service message”.

It does not stop there we then get a July bill stating an outstanding balance. When my brother calls to have me authorized the loyalty line continues to accidentally disconnect us.

As this has all been hard enough on us the customer service we received once they knew we were transferring to other carriers was HORRIBLE. I would not recommend them to others at all especially if you don’t plan to stay in the area because the phone number I thought was going to be my forever number ended up being temporary and the customer service around the transferring of number was absolutely terrible. ( lying about the transfer going through, an additional bill and telling us our lines were not cancelled.)

Sorry this has nothing to do with this location but I would love an opportunity to speak with someone who can actually help and not constantly provide invalid data

Jenna

5/5

Justin was extremely helpful and patient with my service and phone number transfer. I was in and out in a little less than an hour. Walked out with same number but new provider. Very pleased. Thank you, Justin!

Kathy B.

5/5

I came to Wausau Cellcom for a new phone and service Steve was amazing very polite and professional kept me in the loop on everything. My experience was stress free . I highly recommend Steve if your looking for new service. Thank you Steve keep up the good work !

zach T.

1/5

Lost 90% of my text message photos after transferring my data and wiping the old phone. There response was we can’t help you and you should figure on your out on my own. I have been a customer here for 10 years and would not recommend them to anyone.

Lori H.

5/5

I had some issues with my phone and Christie took care of everything.
She was able to remove apps that I couldn't get rid of since I left work. She is amazing.

Will G.

5/5

Worked with Kenzi to buy and transfer information for 2 phones. She made the process super easy to understand with information about plan changes and payment information. Kenzi was also very understanding when it came to spiting the costs between myself and the other person and made sure we understood everything before finalizing the transaction. It did take about 2 hours to transfer everything for the first phone and the second phone took closer to 3 or 4 hours but that's something that they were unable to control and very apologetic about. Overall, a really good experience with amazing customer service.

brian D.

5/5

Garrett Cottrell was our rep. He did a great job at explaining plans and options We bought some products and later decided they were not for us so we returned them no problem His customer service was perfect. He did not make us feel rushed and explained everything. At the end we had bought an Apple Watch He had set everything up put everything in a bag and I was on my way half way home he called and said I forgot the watch. He then said when I get off work I’ll bring the watch to your home. Now that’s customer service. I’ve been with Cellcom for 25 years and they have always been more than helpful