ACS - Jacksonville, Arkansas

Curt Denton

Nathan was very courteous always on time and called me to update me on the status of when he would be at my home. He explained what he was going to do. What needed to be done and what needed to be done to fix my unit? Very polite, respectful great technician appreciate him very much.

Jamin Johnston

Louis did great work, was in and out and did quality work. Appreciate him and the team with getting our refrigerator door repaired

Blake Barnes

They came to “repair” our tv. Had sent all photos and info on tv. Showed up with nothing in hand. Stayed for 16 minutes. Told us we would be getting it fixed and ordering the part. Only to be told that it was our fault the tv had lines. Whatever the guy did made it worse. The one photo was the initial issue. The other is after they messed with it. Now, there are more lines and it looks like someone hit the bottom in different spaces. They blamed our 16 month old for the damage. Even though he can not reach/get to the tv. Now we are out $300 we don’t have for a new one. THANKS ALOT! There is absolutely no crack in the screen. If you look at the pictures, there is zero physical damage done to the television. I still have the plastic on the borders. Your guy told him there was damage. So that’s what they went with. The only fraud that is being committed is that your people said it was getting fixed and showed up and did nothing. Its fine. I’ll take care of it myself. Wouldn’t expect companies to care about the little guys. I would only recommend that they only deal with this company for minor repair, like a new knob on the stove. Eddie I believe his name was. I wouldn’t know because he wasn’t here long enough to do anything except use my bathroom.

Notice how he responds to the bad reviews

Melissa McNeely

Louis came out and repaired our dryer! He was professional and friendly. He was on time, cleaned up after himself, and made sure our dryer was working properly before he left.

Thank you so much!

Lily Callaway

My experience with ACS has not been the best. I bought a LG 65" tv on Black Friday of 2023. About 2 months ago the TV brightness started going extremely dim and wouldn't go back to normal unless I turned the TV off and waited for a while. It has become much worse since then and will flicker between dark and normal more often. I NEVER KNOW when it will occur but it is occurring more frequently. I filed a complaint to LG and they had the repair service schedule an appointment with me and "order parts." I say "order parts" because they showed up with nothing to actually fix the display. I do not remember the person's name who came to my place. He stayed for maybe 35 minutes. He was nice. Of course my TV display decided to not mess up while they were there. He said he took the back off of the TV and adjusted the picture cables. He said having video proof of the issue occurring would be much better. 2 days later after their visit, the issue occurred again and I was finally able to capture a video of the screen going crazy. I reached out and let them know I have a video of it and they said they don't accept video evidence and that it has to be seen by the technician's eye while they are at my place. Again, let me state that I DO NOT KNOW when this will happen. I guess I should've made him stay at my place for 12 hours until something happened so he could see it with his own eyes since they don't accept videos.

I was also told that I had to confirm that I was okay with being charged $218 if they come back out a second time and do not see the issue occurring. Of course that is not okay as that is almost half of what I paid for my TV not even a year ago. I told them the technician told me to have a video for the next time and they still told me there was nothing they could do with the video. I then proceeded to go back to LG support and tell them what was going on. They said since I have video evidence of the issue happening after the date of the repair service, that I should and would not get charged that $218 fee. I go back to ACS and let them know and they said the fee is their policy and not a policy with LG. It's absolutely ridiculous because I would not be calling to get my TV fixed for no reason. I'm fed up with LG as well not just ACS. LG canceled the repair request and is working on finding a new technician due to not being able to bypass the $218 fee in the off chance that my tv decides to not act up while they are here. This has been ongoing for almost three weeks and I haven't been able to watch TV on my brand new TV because of the dimming issue. I am going to try uploading the video to this review since they won't accept it for proof of an issue occurring.

Jason Sanon

I had an excellent experience with Louis and Rowdy, who recently repaired my TV. They were both incredibly friendly and professional throughout the entire process. It was clear that they knew exactly what they were doing, and they took extra care to ensure everything was done correctly and safely. I highly recommend their services if you're in need of TV repair. Thanks, Louis and Rowdy, for your excellent work!

Marcus Z

Louis and Rowdy were amazing. They were on time, fast and very professional. I would highly recommend them for your electronic and tv repairs.

Sherrie Hart

Lewis checked everything on the dryer for us. The mother board did not fix the issue,, was still throwing the breaker. He found issue and corrected. He was a great technician and we thank him very much.