Computer Store & More LLC - Chelsea, Alabama

John Moran

A few weeks ago, I ran into an issue where my machine was unable to boot into the operating system. After trying multiple troubleshooting steps on my own—including reinstalling the operating system and testing different OS images without success—I decided to take it to this repair shop for professional assistance.

I explained in detail everything I had done to troubleshoot the problem and even provided an extra hard drive, requesting that they try installing the OS on it to see if the machine would boot. They had the machine for over 48 hours but were unable to resolve the issue. When I asked for an update, they informed me that the NVMe drive was faulty, which seemed reasonable at the time. However, they didn't offer to replace the drive or provide further suggestions, so I picked up my machine after paying a $150 diagnostic fee.

After taking the machine home, I purchased and installed a brand-new NVMe drive, but I ran into the same issues as before. Realizing something else had to be wrong, I sent the machine back to the original seller, who had it diagnosed within 12 hours. It turned out the CPU was faulty, not the NVMe drive. In fact, the original drive was perfectly fine and was reinstalled.

While the repair shop was polite, they missed the real issue and cost me time and money in the process. It was frustrating to discover that a critical component was misdiagnosed, which prolonged the repair.

V C

Bill is great and made laptop repair easy and affordable! Highly recommend over big box solutions!!

Kim S

Absolutely fantastic!!! Bill is extremely knowledgeable. He doesn’t try to rush you out and answers any & all questions without making you feel like an idiot. We’ve purchased laptops for myself, my husband, 2 college daughters & never had any issues. My husband brought in laptops for repairs from his work. I recommend Computer Store & More LLC to family, friends and all thar read this review

Jackie Hale

I am so disappointed in my last experience with The Computer Store (formerly IT Computer Store) after having done business with them for many years. I have purchased no fewer than 4 Apple computers from them. Being used equipment, I understand that they are going to be "obsolete" within a few years. But if I can get 3 good years out of a piece of used equipment that cost 1/3 the price of a new one (I generally paid about $450), that is OK with me. On December 19th, when one of my business computers went down (that I had purchased from them a couple years ago), I bought another a used iMac, but the cost had increased significantly for a "late model" unit and I paid $1072 for it. It worked OK for a couple of days, then started giving me some trouble. I updated the software and got another few good day's out of it. Then prior to the New Year, the wired keyboard quit responding and the monitor started cutting in and out; I was unable to use it at all after 12/30. Meanwhile, I discovered that a NEW base model iMac with an M3 chip is only $1299. So I returned the non-functioning use equipment to them today (1/2/24 - less than 2 weeks after purchase) and they charged me a 30% ($300) RESTOCKING FEE. This is a piece of USED equipment - it was not purchased NEW and returned USED. When I called them to let them know I was bringing it back there was no mention of a 30% restocking fee. I knew equipment had a 30 day warranty, but I had no idea that if you purchase something there and brought it back 2 weeks later, after only 7 working days use, that is going to cost you 30%. Clearly too big a risk to take on something that was not a big savings over new equipment with a full warranty. BUYER BEWARE. They did not value my business, and they will not value yours.

Motiva

Tried to sell me a used item for almost DOUBLED the price of a new one at Best Buy. I am not sure why people are praising how good the prices here but they all seem OUTRAGES. A friend of mine was able to cut down half of the price by simply asking questions and bargaining. Important take away, he will be trying to take advantage of people who he assumes doesn't know a lot about electronics. Please watch out.

Jim Burns

This shop is my go-to place for all thing computer related--PCs, laptops, MACs, monitors, accessories, repairs, special orders--everything! They are highly skilled and reputable in their business dealings with reasonable pricing that is competitive with everywhere else, including online. They even take trade-ins! I've been a customer for five years and will continue to do business with them, especially due to the great service provided by Bill who is both a technician and a consultant/advisor.

Reverse Mortgage Alabama

Always does a good job for me at a very fair price

Ivica Vrkljan

Just had a great conversation with Bill. I have an ancient desktop PCs to which I’m emotionally attached because I built it for my son over 10 years ago. After the storms, the video stopped worked. Bill took a look at it while I waited and it turned out to me very minor. Most important, after spending 10 minutes, I felt like I knew Bill for years. Great professional service and a genuinely nice person. I will, definitely, come back for any of my computer needs. Thank you!