West Marine - Baltimore, Maryland

Introduction to West Marine, Baltimore

Nestled at 2700 Lighthouse Point E, Baltimore, MD 21224, West Marine is a renowned marine supply store that has been serving the Baltimore community for years. With a commitment to providing top-quality products and exceptional customer service, West Marine has become a trusted name in the region's boating and outdoor enthusiast community.

Main Services Offered

• Marine Supplies: West Marine offers a comprehensive range of marine supplies, from life jackets and safety equipment to boat care products and maintenance tools.
• Boat Accessories: The store carries a wide variety of boat accessories, including anchors, ropes, fenders, and dock lines, to ensure customers find everything they need to outfit their vessels.
• Water Sports Equipment: West Marine caters to water sports enthusiasts with an assortment of kayaks, canoes, paddleboards, and related accessories. They also stock water skiing and wakeboarding gear.
• Fishing Supplies: Anglers will find an extensive selection of fishing tackle, rods, reels, and accessories to suit various fishing styles and preferences.
• Outdoor Clothing and Gear: The store offers a range of outdoor clothing and gear, including apparel, footwear, and camping equipment, to prepare customers for adventures on and off the water.
• In-Store Services: West Marine provides on-site services such as battery testing and replacement, propane tank exchange, and boat cover repair, ensuring customers can maintain their watercraft and gear conveniently.

Location and Access

West Marine is located in the Lighthouse Point neighborhood, near the Middle River, providing easy access for boaters. The store is situated just off I-95, exit 67, making it easily accessible by car. Public transportation users can take the MTA #44 bus and get off at the Lighthouse Point Drive stop, which is a short walk from the store.

For those arriving by boat, the store is close to several marinas, including the Baltimore Yacht Club and the Tidewater Yacht Service. There is ample parking available at the store, including spaces for boats and trailers.

Featured Characteristics

• In-Store Experience: West Marine offers a modern and well-organized retail space, with knowledgeable staff always ready to assist customers. The store features a wide range of products on display, allowing customers to see and touch the items before making a purchase.
• Wheelchair Accessibility: West Marine is committed to ensuring all customers can shop comfortably. The store features a wheelchair-accessible entrance and parking spaces, as well as wide aisles to accommodate customers with mobility challenges.
• Bait Shop: In addition to its extensive range of marine supplies and accessories, West Marine operates a bait shop, stocking live and frozen bait to cater to local fishermen.

Practical Information

West Marine is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 6:00 PM. Customers can reach the store by phone at 410-563-8905 or visit their website at westmarine.com for more information about their products and services.

West Marine accepts various payment methods, including cash, checks, debit cards, credit cards, and NFC mobile payments. The store also offers in-store pick-up for online orders and has a quick visit option for customers who need to make a speedy purchase.

Positive Aspects from Customer Reviews

West Marine has earned an impressive average rating of 4.6/5 from 102 reviews on Google My Business, highlighting the store's commitment to customer satisfaction. Several positive aspects mentioned in the reviews include:

• Knowledgeable Staff: Many customers praise the staff at West Marine for their expertise and helpfulness, citing instances where they received excellent advice and assistance in finding the right products.
• Wide Product Selection: Customers appreciate the extensive range of products available at West Marine, making it a one-stop-shop for their boating, fishing, and outdoor needs.
• Competitive Pricing: Several customers mention that they find the prices at West Marine to be reasonable and competitive, especially for the quality of the products offered.
• Larry and Sarah's Excellent Service: Multiple reviews highlight the exceptional customer service provided by Larry and Sarah. Their friendliness, helpfulness, and willingness to go above and beyond have left a lasting positive impression on customers.

These positive aspects demonstrate West Marine's dedication to providing a superior shopping experience for its customers, making it a popular choice for marine and outdoor enthusiasts in the Baltimore area.

👍 Reviews of West Marine

kelly S.

2/5

Asked the worker for help with a picture got a quick idk. Asked if there was another person in the store that could help me they scoffed then I heard them pretty much making fun of me to another customer in the aisle next to me for asking for help. Rude unprofessional no help.

Law O. O. S. H. P. E.

1/5

I’m confused, is this location ran by a couple of Towson frat bros? Never opened, closes early/opens late. Have come there and there’s a ‘!3 back in 15 minutes’ sign. Get it together

Sam G.

5/5

Larry and Sarah provide EXCELLENT customer service

Christian R.

5/5

As a new cruiser in the middle of the pandemic with supply chain issues I've run into my fair share of frustration on obtaining what I need for this lifestyle. I was desperately in need of an oil change and unfortunately the store was out of 15w-40 with none in the warehouse. Their employee John was so kind in offering to drive me to an auto parts store I was going to walk to in order for me to get oil, all on his own time. I couldn't be happier with the service I received here, wonderful and friendly employees. Thank you!

Jordan H.

5/5

Super friendly service! The winter hours aren't very convenient but I love visiting when I need something for sailing. I also have picked up online orders here, so if it's not regularly in the store you can get it shipped there.

Steve C.

5/5

Joe and his staff provide top notch service. They know you by name. This store is small and sometimes you have to go to a larger store to get what you need. This does not detract from my five star rating as they will order the item ASAP or reserve it at a nearby larger store.

Erikka H.

5/5

It's a one-woman show currently at this location, but that hasn't affected customer service in the least. Still as friendly, dependable, and helpful as always, which is a hallmark of the West Marine brand, as I've found as a longtime patron, both online and in-store.

Paul M.

5/5

This is by far the best west marine store I've ever been to. Joe learned my first name the second time I came in the store. They bend over backwards to help you. The service can't be beat. I'd give them 10 stars if possible.

kelly S.

2/5

Asked the worker for help with a picture got a quick idk. Asked if there was another person in the store that could help me they scoffed then I heard them pretty much making fun of me to another customer in the aisle next to me for asking for help. Rude unprofessional no help.

Law O. O. S. H. P. E.

1/5

I’m confused, is this location ran by a couple of Towson frat bros? Never opened, closes early/opens late. Have come there and there’s a ‘!3 back in 15 minutes’ sign. Get it together

Brett C.

5/5

Great store for boat stuff.

Christian R.

5/5

As a new cruiser in the middle of the pandemic with supply chain issues I've run into my fair share of frustration on obtaining what I need for this lifestyle. I was desperately in need of an oil change and unfortunately the store was out of 15w-40 with none in the warehouse. Their employee John was so kind in offering to drive me to an auto parts store I was going to walk to in order for me to get oil, all on his own time. I couldn't be happier with the service I received here, wonderful and friendly employees. Thank you!

Jordan H.

5/5

Super friendly service! The winter hours aren't very convenient but I love visiting when I need something for sailing. I also have picked up online orders here, so if it's not regularly in the store you can get it shipped there.