Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Introduction

Provident Credit Union, established in 1950, is a full-service, federally-insured credit union serving over 150,000 members across California and beyond. The Redwood Shores Community Branch, located at 210 Redwood Shores Parkway in Redwood City, CA 94065, is one of the 23 branches that Provident operates to provide personalized service and convenient access to its member-owners.

Main Services

• Personal Banking: Provident offers a range of personal banking services, including checking and savings accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs).
• Loans: Members can apply for various loan products, such as mortgages, auto loans, credit cards, personal loans, and lines of credit.
• Online and Mobile Banking: Provident's online banking platform and mobile app allow members to manage their accounts, transfer funds, pay bills, and deposit checks remotely.
• Insurance Services: Provident partners with TruStage to offer insurance products, including auto, home, life, and health insurance.
• Financial Planning and Investments: Members can work with Provident's financial advisors to create investment and retirement plans tailored to their needs. They also offer managed investment accounts and brokerage services.
• Business Services: Provident offers business banking solutions, such as checking accounts, loans, and payroll services, to help businesses grow and succeed.

Location and Access

The Redwood Shores Community Branch is situated at 210 Redwood Shores Parkway, adjacent to the Redwood Shores Marina and the Bay Club Redwood Shores. The branch is easily accessible from Highway 101 and is approximately 10 minutes away from the San Carlos Caltrain station. There are several public transportation options nearby, with stops for SamTrans and AC Transit within walking distance.

For members who prefer to drive, the branch offers ample free parking, including designated spaces for people with disabilities. The parking lot is accessible via a driveway on Redwood Shores Parkway, just south of the branch's entrance.

Featured Characteristics

• Wheelchair Accessibility: The branch is designed to be wheelchair accessible, with a ramp leading to the entrance and automatic doors for easy access.
• ATM Services: A 24/7 ATM is available outside the branch for members to withdraw cash, deposit funds, and transfer funds between accounts.
• Cash Advance: Provident offers cash advances to members with a Provident Platinum Visa® Credit Card or a Provident Line of Credit.
• Community-Focused: As a not-for-profit, member-owned financial cooperative, Provident is committed to supporting the communities it serves. The Redwood Shores branch actively participates in local events and initiatives to promote financial literacy and community involvement.

Practical Information

• Address: 210 Redwood Shores Parkway, Redwood City, CA 94065
• Phone: 650-591-7845
• Website: providentcu.org
• Hours:
  • Monday - Thursday: 9:00 AM - 5:00 PM
  • Friday: 9:00 AM - 6:00 PM
  • Saturday: 9:00 AM - 1:00 PM
  • Sunday: Closed

Positive Aspects from Reviews

Members have praised Provident Credit Union's Redwood Shores Community Branch for its personalized service, friendly staff, and competitive rates. Some positive aspects mentioned in reviews include:

• Long-standing relationships with members and knowledgeable staff
• Competitive interest rates on savings and loans
• Convenient location and easy access to the branch and its services
• 24/7 ATM services and online banking for added convenience
• Community involvement and support for local events and initiatives

With an average rating of 3.4 out of 5 stars on Google My Business, based on 15 reviews, the Redwood Shores Community Branch maintains a positive reputation among its members. Many reviewers appreciate the branch's focus on personalized service and commitment to helping members achieve their financial goals.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.