Schmit Bros Chrysler Dodge Jeep Ram - Saukville, Wisconsin

Practicer O. M.

Sadly I had to sell my motorcycle and my wife and I decided that we wanted something fun since we don’t drive long distances anymore.

I had the pleasure of working with Trevor the sales person, Aaron the finance person, and Rick the manager. I purchased a 2024 jeep sport S two-door. Ever since I was a mechanic in the army I’ve always wanted a two door jeep. Cloth top as well.

I put over 2000 miles on it in two weeks so I thought I better buy the unlimited mileage seven year extended warranty. Gives me peace of mind since I want to keep this even if I get another car.

We are having so much fun!!!

I want to call out the patience that Trevor, Rick, and Aaron had with me.

I highly recommend this team! I wish them all much success, peace and happiness!

Juliette F.

Ruined my car. My car was entirely in perfect condition before the accident. After paying 12k for it to be fixed it sits in worse condition after they worked on it. It’s been un drivable. I’ve taken it (towed) to a real mechanic and he did the diagnostics and gave me the bad news. I had no idea it was even that bad. He said if I don’t have an open check book then it’s not worth keeping. I don’t but this Chrysler dealership will have to make this right. The engine is no good now and the electrical system is junk!! They refuse to admit that their newbie mechanics ruined my car. My car is in mint condition cosmetically and they need to resolve this immediately.

Mark W.

I had a tire issue and Schmit Brothers saved my butt. Angie helped me and she was amazing. I am definitely returning when I buy my next car.

Lourace C.

Ariel Otto was such a pleasure to work with. She made my experience super simple and delightful. Thank you Shmit auto for such a great experience.

Jordyn W. (.

I would give 0 stars if it was allowed.

All was well today until THIS dealership that's been around since 1912 told us they will no longer work on our vehicle (that's under warranty and they've only looked at once) because they are afraid they won't satisfy us which could result in them receiving a negative survey.

Hold. The. Fork.

I drive my Jeep everywhere, for everything. Toting around animals, kids, cleaning equipment, vacations, you name it, she's had 14,000 miles packed on her in 6 months. We knew I drove a lot which is why I got the newer car. There's a safety concern happening in which my wheel tilts harshly left or right on its own at highway speeds. The dealer looked at it for 30 minutes which included a road test that confirmed the concern and reprogramming the wheel and said, "your tires need to be replaced because they're cupped and it needs an alignment." We drove off the lot and the concern was still happening.
Within a week, new tires and rims were put on the Jeep and it was aligned. The problem was still happening. My husband was in constant communication with the dealership and we got nothing but the run around for going back in. We were told they needed to confirm with the technician when it worked in his schedule to look at it again. Between him and I, we have 35 years in the business. A technician does NOT determine what they are going to look at and when.
Fast forward to today, we were asked when we can bring our Jeep back in and then my husband received a call from the service manager stating, "Per the owner, I was told to tell you that we will no longer touch your Jeep. He doesn't feel we'll be able to satisfy you with the repair and doesn't want a bad survey from it."

Hold. The. Fork. X2

We've both been service managers. We've both had to deal with tricky vehicles many times, we both have never told a customer because of potential negative feedback we won't touch your car. Not for any reason! We have a safety concern, a Jeep that's close to 36,000 miles, and we're now being forced to go elsewhere. In addition to this, and this is the BEST part of this whole scenario, the owner relayed to my husband via email, "Your standards are too high." My husband owns his own auto repair business and does quality work at an affordable price. His standards are high because every vehicle he touches he takes seriously and puts safety as his number one priority.

As a side note, we both worked for this dealer as well which is why they were our first choice. My husband also refers clients who come to see him with warranty work to go to that dealer because we trusted them.

Word of advice: A car purchase is the second largest purchase people make. When you treat them like garbage after they leave your lot, I surely hope you do not expect to be valued and respected within the community. This is why we both left the automotive industry. We were tired of making someone else's dream thrive when the owner(s)/management were nothing but greedy and only cared about the bottom dollar. This is why we both now run our own businesses.

Take care of people and in turn they will take care of you.

Kevin H.

I've lived in Port for more than a decade and drove by this dealership a lot over the years. In that time, I've always been a Honda or Acura guy that was into Cars & SUV's, never a truck. I did own a couple of Fords that were bought from Ford Dealerships prior but I won't get into that. Only recently I started getting into trucks and my current Honda was aging and I wanted something different this time from a different manufacturer even though I never had problems with Honda and Acura. I started looking at trucks a couple of months ago after being put in a rental and really liked being in a truck, which started my truck journey. I looked and researched a few trucks I was interested in. Although I was going to give the dealership I've been working with for years a shot, I gave Schmit Bros a try since they had a few trucks that caught my eye and one in particular.

I must say, from start to finish, the experience was AWESOME! I've bought 4 vehicles from a local Honda dealer in the past 14 years and had pretty good experience every time I've gone there, including servicing my vehicle but never nothing this good. So it says a lot at what I'm about to say and the experience I have in buying cars over the years.

My sales rep was Nick K. and he was great. We set the expectations in the beginning on what I was looking for and how I was new to trucking. He took the time to explain everything and was very patient and answered all my questions. He wasn't rushing me whatsoever even though I told him that I was just looking. Again, setting proper expectations but the the biggest thing was the CS experience. I planned to make a good review regardless if I were to make a purchase or not. I ended up making that purchase and couldn't be happier.

Nick took the time to explain everything inside the truck. Didn't rush. He wasn't looking to get me in and out. I've had that feeling before when looking and buying from other dealerships. Even when it was recommended to put a deposit hold on the truck, it wasn't forced or pushy about it like I've experienced at other places. It was explained, if I didn't want to go through with it or couldn't agree on terms, I could walk away with no pressure whatsoever. Deposit or not, he even recommended to have me think about it overnight, which I did. What sales person does that

During the purchase experience, again Nick was there and helpful the whole time. Walked me through setting up my uConnect account and basically making sure I was setup with everything before leaving the lot. He even went through the stuff on the truck again, which was greatly appreciated.

Paperwork was pretty standard but went smooth with Aaron S., the Business Manager. He wasn't rushing either and explained everything properly.

I'd highly recommend Schmit Bros for anyone that is looking for a vehicle.

Christine B.

We had an awesome experience with the purchase of my Durango and 2 yrs. later the purchase of my husband's Jeep Cherokee. Kayla is amazing! She always follows up and checks in with us.
The service department is 2nd to none. Angie makes the whole process so smooth and we have always had great service at a fair price. After shopping around for the best price, I recently bought 4 new tires from Schmit Bros. and had them installed, balanced and aligned for the same price as many competitors. Also great warranty, with free tire rotations.

Sandra A.

This store has fantastic customer service! A lot of inventory for the times.. THANKS to Dan and Craig for the caring assistance they gave us. We will be buying a vehicle here soon. ...Last night we did lease our new 2020 Ford Escape here. This experience was the best my husband and I ever had. Aaron is their Finance Manager and he provided all we need to make this deal work...along with friendly banter and including a surprising lower monthly payment! Nick showed us everything about our new car..he answered every question and was very kind to these two old car buyers. Thanks to Dan and everyone at Schmit Bros for continuing their lifelong commitment to happy customers!!😁😁