Rogers Behavioral Health - Brown Deer, Wisconsin

Shansen

I have to say I was terrified to self admit but from the moment I walked in I was taken in like family. Met so many other patients with true hearts and talents that have major potential in their lives. I have to thank Yaw, Kelly from ET, Amari from COo, Sarah, Ms.B, Teresa, Sharon, Kimmy, Latoya, and so many others. One of my main goals in life is to always helps others and I was able to do that along with accepting help from others. Miss all the staff there and hope to see some of you again alongside. <3

Tanya A.

I started the DBT PHP intensive outpatient at Rogers behavioral health in Brown deer Wisconsin. At first the care team there seem to be very nice professional and very compassionate and helping me to learn coping skills and dealing with anxiety and depression. But as soon as I had voiced my concern about a therapist who was not allowing me to speak in group not once but twice then the whole dynamic of compassion from the care team had changed. Additionally I had some things that I had to address outside of the clinic that prohibited me from being in group in person so I had to join ask for permission to attend group virtually, then that became a discrepancy, and I started receiving nasty emails that I couldn't attend group sessions virtually.The therapist, Holly Heuer the clinic supervisor, Michelle Skerhow and the nurse practitioner, Colleen Del Fava of the DBT PHP/IOP program at the Brown Deer location, all turned against me and agreed to discharge me 10 days before my initial discharge date. They didn't even allow me to continue the program at Brown Deer until I was accepted at the West Allis location.
I met with the clinic supervisor and the therapist today and the supervisor came up with some unjustifiable excuse as to why I was being discharged early. She stated that their facility in Brown deer could not provide the type of treatment for me after I had been in there for 2 and 1/2 months I was discharged 10 days away from completing the DBT/IOP PHP program. I was advised to contact Rogers behavioral health clinic in West Allis for a more extensive treatment for DBT/IOPPHP. She wasn't even professional or honest enough to tell the truth why they were discharging me 10 days earlier. It was all about Rogers gaining more money for me to start the DBT program all ove, the fact that I had made a complaint about a therapist, and because I spoke up about how they were improperly running their mental health services, and the clinic supervisor's own personal issues with me being a minority. I have filed a complaint with the patient advocacy at my insurance company and even with posting this review well maybe give people some idea on how poorly and unprofessional these individuals render services. Michelle Skerhow has no business running a behavioral health facility. It is also an outright shame that there are not any minority therapists that work there which was another point that I had expressed about their behavioral health services at the Brown deer location. All they want is your money, and to be so involved in your personal business. After reading the other reviews on here, I can conclude that neither inpatient or outpatient has any compassion for those that come their for help;it's all about money

April R.

They made my ease of stay if i need them. I was scared of going anywhere else but sheboygan. I will tell 5 people. That Roger's is a safe place to stay.

madi T.

(August 3rd 2022) hi, i just want to say i went to the res here it was everyones first time. this is a great place for res maybe not inpatient, but everyone has different judgement. Tbh I miss so many of the staff. What you put in is definitely what you put out. Yeah I may have broken some rules but you definitely learn from them.
All I can say is just be nice to the staff because they are trying to help you and they care so much about you even tho at some times it may not feel like that. I also ment my bsf here and I gotta say (DONT HAVE OUTSIDE CONTACT!!!) but me and my bsf we been through so much together but we are both greatful for this experience. And Ik some people may not like this review because it’s actually a good one. But from my experience if ur child is dealing with sh/si/ or anything res Is a very good place. And I loveeedddd my BS she was literally amazing and helped me through a rlly hard time in my life. And this one staff really helped me to I miss her so much. I am 15. But I do like this place and yes there is some bad times but you will get through it. And listen to the staff and put in the work because you will get out much quicker!

Brian B.

First they are a behavioral facility but weren’t able to handle the behaviors of my son. He was eventually forcefully discharged. Numerous incidents occurred and I was never notified about but only one. Court got involved and ordered inpatient/residency care and they acted as if they had limited resources and didn’t focus on this or really help much with recommendations. While waiting to find immediate residency elsewhere, they did hold him one more day during the other assessment but said he had to be out on a certain day. Then they pushed it back a day but could have waited until the next facility accepted him to help us. I was ready to travel across state for the discharge but pushing it back caused more stress for me and my family, created chaos and also caused me to miss work. Now we are starting over elsewhere. I should have trusted some of the other reviews.

Payton B.

My son went here almost 2 weeks ago. The admission process was smooth. Everyone we encountered was very nice and professional during said admission process. After that however is a different story. Phone calls... this was a big deal for me. I spent over half an hour just trying to connect to my son to talk to him. Every.single.day. it was absolutely terrible. Being transferred, leaving messages, phone ringing forever, and then finally I'd get someone. The second day he was there three doctors called me and asked for more information. Awesome. That went well. 3 days later (during this time I didn't hear a word from anyone) then we had a family meeting that went well too. I was told they would help me find resources. What they believe is going on. That was about it. I was confident that they would help me with this process finding resources we needed to help my 9 year old during this time..During the next few days was difficult. Nobody got back to me...I tried getting in contact with the social worker but she wasn't available. It was extremely stressful trying to figure out a plan before discharge. When they said they'd help me with it. I was completely lost on what i needed to do...because there wasnt much communication..... i had him discharged early and I signed papers. Got a folder of what medication he was on and some info on what they believed what would be beneficial for him and that was it. I was shocked. I thought there would be more to it than signing papers and leaving. I didn't know what had happened during the time he was there. I don't know what type of therapy he received or what coping skills he had learned. I didn't know if he did anything school-related. When I contacted someone for this information they told me because he isn't a patient they cannot help with me with anything or tell me what had gone on during the week duration he was there...

Now this is what I do know.

During the week he was there. He was getting physically hurt. I got called about 4 different times being told that another child had slapped him across the face and got into physical fights. They did intervene by separating and having individual rooms. Also having someone by their side. On Friday that's when I decided to be discharged early because of said physical altercations with other children. the orginal discharge was next day: Saturday early morning) he wasnt completely innocent either... but knowing he was getting hurt was enough for me to discharge 12 hours early.

I know this all sounds like I didn't try. I did. I called a lot trying to get ahold of people but didn't get through. I'm new to all of this. It was an extremely hard decision to admit our child into inpatient care. I didn't know what to do. I did look this facility up and felt everything was great. But honestly.... I don't know if I'd send him back... I just wanted more communication to let me know what was happening while he was there. What he was learning about. All that stuff..... I am thankful for the nurse who had spoke up and asked if he had a neurodevelopmental disorder (different from what he has now) that we were told over the years he didn't have. We are now exploring that route.

This is a long review but these places need more reviews so parents can make an educated decision for their child. What is best for them.

We have seen some changes in his behavior but we don't know if it's the time spent there or the medication we increased is making the difference.

Erin A. S.

I’ve been to this location many times over the years. Inpatient is terrible. It is the worst Rogers inpatient program. Staff let a patient bully me and did nothing. The food options are very limited and not the best quality. Not good if you have specific dietary needs. The programming is unhelpful and so are most of the social workers. Techs and nurses were kinda hit or miss. I refuse to go inpatient here and haven’t been to it in over five years. Outpatient is okay. Some of the programs I was in were great and super helpful. There were lots of great therapists, nurses, and other staff in some of the intensive outpatient and partial hospitalization programs. Again, food options (for lunch in the day programs) are extremely limited. It is a bag lunch and the choices are mostly a cycle of sandwiches, wraps, and salads on repeat. I had to bring my own lunch pretty much every day in the last program I was in, and a lot of programs don’t let you bring your own anyway. I’ve done multiple of the adolescent programs but haven’t really done much in adult day programs. I would consider trying one again given the right circumstances

Ana E. M.

I was admitted to the adult PBH residential program at the end of march. I was hesitant because of the reviews on here but I am so glad I went anyway. The staff is very helpful and caring. I had a very positive experience with therapist Rachel, she was always there to provide new skills, approaches, and different perspectives. Behavioral Specialist Bella is awesome, she helped me find a more balanced life that made me happy. Dr. Medrado is a great psychiatrist and willing to listen to patient’s POV. The mental health technicians are there 24/7, I felt that all were well prepared and caring. I would like to shoutout MHTs: Mimi, Riley, Charles, Hannah and Ms. Lawanda. They are very passionate about their job, insightful, caring and compassionate. They all greatly impacted my recovery journey for the better. Really great people, for real.

The unit is well kept and clean thanks to supervisor Ryan, who always makes sure things run smoothly, and the amazing custodial staff. Overall I felt safe on the unit, when something did happened staff handled it well and acted quickly. The food was great and the cafeteria staff was very nice (best chicken tenders I have ever had).

I would 100% recommend this place to people that are struggling. Learned a lot and it changed my life.