Appalachian Community Federal Credit Union - Rogersville, Tennessee

Appalachian Community Federal Credit Union

Appalachian Community Federal Credit Union (ACFCU) is a financial institution located at 1206 W Main St #1, Rogersville, TN 37857. Established to serve the financial needs of the local community, ACFCU has been providing exceptional banking services for over two decades.

Location and Contact Information:

Address: 1206 W Main St #1, Rogersville, TN 37857

Phone: 800-378-3778

Website: myacfcu.org

Specialties and Services:

ACFCU specializes in offering a range of financial services, including:

• Federal credit union services
• ATM services
• Banking services
• Credit union services

In addition, the credit union provides a convenient drive-through service and features wheelchair-accessible entrance and parking lot.

Other Points of Interest:

• Drive-through
• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Customer Opinions and Reviews:

ACFCU has received 27 reviews on Google My Business, with an average rating of 3.6 out of 5 stars. Customers appreciate the credit union's personalized service and its commitment to the local community.

Overall, Appalachian Community Federal Credit Union is a reputable financial institution that offers a range of banking services to its members. With its convenient location and friendly staff, ACFCU is a great choice for anyone seeking a reliable and community-focused financial partner.

👍 Reviews of Appalachian Community Federal Credit Union

Queen D.

1/5

They are closed Columbus day. And we don't have an after hours customer service live agent to speak to. Our app online check deposit sucks. There are rules and thing you have to add when trying to deposit that you won't know until you speak with someone. It's a backwards mess.
They don't have a sister bank in a different city to be able to see a clerk. When you tell them to hold off the payments due to a life threatening health issue, Patty keeps calling and leaving voice mails. And will take the payment by herself from savings without permission.
They, don't actually document the life threatening health issue nor the request.

Gary F.

5/5

I am 60+ years old and the Rogersville Branch has always been so nice and professional to me. The branch manager always stops what she is doing and helps me when I call or stop in to see her. I have been banking here for years and never had a problem. I love my credit union and I will always be with them. I highly recommend them.

Jerry M.

5/5

Wow, I received help with my budget. The branch manager was so caring and helped me. She was understanding and helped me through a financial situation, as well as my emotional distress. Her patience and compassion overwhelmed me. Thanks so much for your concern. I now have a balanced budget, and feel so much better. I was placed in an emotional situation and with the professional guidance given. I would recommend Appalachian Credit union to anyone who needs professional guidance. Again thanks so much for you compassion and assistance.

Mary R.

5/5

Went in to open a checking account since I bank with out of town, the experience was awesome, not only did i get my new account open the Branch Manager Misty asked where my vehicle was financed I told her she said how would you like to apply with us and lower your interest rate ? Long story short in less than an hour I'm refinanced at half of what my current lender did, as soon as my direct deposit is transferred over it will lower again. Misty made it a personal experience , she went above and beyond to provide what you dont see much anymore which is great customer service.

brandon W.

1/5

After over 13 years of using this credit union, No more. They value "company policies" over customer retention nowadays apparently. A little bit of customer service and good management goes a long way, which Misty has neither of. There is a reason why Eastman credit union is always so busy and this branch of Appalachian is a ghost town.

Quincy M.

5/5

AFCU in Rogersville has been great over the years. They are the first place I go when I need to finance something. Misty and Brian are great people and have always been friendly and professional. I have had several loans there and never had a problem. I would absolutely recommend them.

Amy G.

1/5

Since the new management has been at the Rogersville, TN branch for the past few years, the quality of customer service has been trodden underfoot. We most assuredly have a point of reference because we were also at the bank with the previous management. We have seen the new manager roll her eyes and blow a very noticeable loud breath as if so aggravated that she had to answer a simple question. We’ve experienced no return calls for messages that were left, paperwork for our deed not even completed, and many problems with debit card transactions. Now, the reconstruction of the building makes no sense whatsoever….huge back deck…for what?…no teller window, just a small chute that was finally put in…the downside to the small chute is that it’s the same area as the atm. So now in order to get to the atm, you sit in line in the small area designated for others to use the chute until finally you are able to go on through to the atm. So all in all, if there was a zero star rating, that would be the one I would choos!

Melissa J.

3/5

Very nice, polite and professional people work there and they have GREAT rates on vehicle loans, but it's turned out to be very inconvenient to actually pay them. They do not accept automatic debit or any kind of electronic payments - you have to figure out where the post office is, go there and buy stamps, go to your bank and wait in line to get checks printed, and then *hopefully* remember to stick this in your mailbox (which is probably full of spiders this time of year), or actually be available during banking hours to drive down there and go inside or through the window. I hate to say this because they are such great people, but I'm seriously thinking of refinancing just because it's such an inconvenience to make a payment - I'm thinking up to a 1.5% higher interest rate would be preferable to the hassle and inconvenience of archaic billing. And also, it just took 3 tries and 10 minutes to get someone on the phone.