Uniguest, Inc. - Nashville, Tennessee

Uniguest, Inc.: A Comprehensive Overview

For individuals and businesses seeking robust computer support and reliable hardware solutions, Uniguest, Inc. presents a compelling option. Located at 2926 Kraft Dr, Nashville, TN 37204, Uniguest has established itself as a multifaceted technology company offering a diverse range of services. Their commitment to customer satisfaction, combined with their extensive skill set, positions them as a valuable resource within the Nashville tech landscape and beyond. The company’s phone number is 8004671218, and their official website can be found at uniguest.com. Visitors can easily access their location and contact information through these channels.

Company Specialties and Services

Uniguest, Inc. operates across several key areas within the technology sector. Primarily, they are a software company, developing and distributing a range of applications designed to enhance productivity and streamline operations. Furthermore, they are a dedicated computer hardware manufacturer, producing and supplying high-quality components and systems. Beyond these core competencies, Uniguest provides comprehensive computer support and services, addressing technical issues, offering preventative maintenance, and providing ongoing IT assistance. Notably, they also offer digital printing services, catering to businesses requiring specialized print materials.

Location and Accessibility

The company’s physical address is 2926 Kraft Dr, Nashville, TN 37204. This location facilitates onsite services and provides a central point for clients seeking in-person support. Uniguest emphasizes accessibility, ensuring that their facility is wheelchair accessible, both through the entrance and the parking lot. Appointments are required for many services, allowing for efficient scheduling and personalized attention. This structured approach contributes to a professional and organized client experience.

Customer Feedback and Reputation

Uniguest, Inc. maintains a strong online presence, with 67 reviews on Google My Business. The average opinion currently stands at 3/5. While the average score indicates room for improvement, the volume of reviews suggests a significant number of clients have had positive experiences. Analyzing the reviews reveals recurring themes regarding the quality of hardware, the responsiveness of support staff, and the effectiveness of their software solutions. It’s important for prospective clients to carefully review the individual feedback to gain a nuanced understanding of Uniguest’s strengths and areas where they might focus on enhancing their service delivery. Here’s a summarized breakdown of common feedback:

• Positive Feedback: Clients frequently praise the knowledgeable support team, the reliability of their hardware, and the speed of their digital printing services.
• Areas for Improvement: Some reviews mention occasional delays in response times and a perceived need for more proactive communication.

Despite these minor concerns, the majority of customers express satisfaction with Uniguest’s overall performance.

Key Features and Benefits

Uniguest, Inc. distinguishes itself through several key features:

• Online Appointments: Clients can easily schedule appointments through their website, ensuring convenient access to their services.
• Onsite Services: For businesses requiring on-location support, Uniguest offers comprehensive onsite services.
• Wheelchair Accessibility: The facility is fully wheelchair accessible, demonstrating a commitment to inclusivity and accommodating diverse client needs.
• Wheelchair Accessible Parking: Dedicated wheelchair accessible parking spaces are available, further enhancing accessibility.
• Appointment Required: The requirement for appointments allows Uniguest to manage resources effectively and provide personalized attention to each client.

In conclusion, Uniguest, Inc. is a reputable technology company providing a combination of software development, hardware manufacturing, and comprehensive IT support. Their commitment to accessibility and customer satisfaction, coupled with their diverse service offerings, makes them a valuable partner for individuals and businesses alike. Further investigation into their specific offerings and client testimonials is recommended before making a final decision. The company continues to adapt and evolve to meet the ever-changing demands of the technology sector.

👍 Reviews of Uniguest, Inc.

User A.

1/5

I thought I was the only one dealing with this, but after looking through the reviews, its not just me. The billing department is incompetent. They will duplicate bill the heck out of you, and when you point it out, they act like they have no idea what you are talking about. They bill service in two year increments, but bill you every year for two years. Never get it resolved and just expect you to pay or get your service disconnected. I only use them because my franchise requires me to, but if you are voluntarily seeking this companies services, look elsewhere or it will be a nightmare.

Muni Z.

1/5

Billing department and customer service is horrible. After successful one-year contract forcing us 60-90 days auto renewal card on us, but never send any communication or reminder. Now they trying "collection".
I gave "one star" otherwise I can't post it.
JUST DON'T DO ANY BUSINESS WILL BE THE BEST...!!

Cree T.

1/5

Noticed that the $20 hold on my account for ONE printed document never dropped off and posted for the ACTUAL cost, which was only $2. Checked all the other times I’ve printed using this 3rd party company via UPS and sure enough I have a total of $60 withdrawn from my account for 3 printed docs totaling less than $10. Called this company and they say the issue is with UPS and of course UPS says the issue is with UniGuest. Had to end up filing 3 bank disputes, what a hassle but glad I noticed…I don’t have $60 to just give away.

Bruce

5/5

The tech support folks are always great. They are very thorough, easy to understand. They need to give lessons to Comcast how customer service works. Thanks to them all for helping make my job easier.

Noah D.

5/5

I never *like* having technical issues at the Hotel I work for, but when I do, I'm glad that I have to call Uniguest to resolve them. Every technician that I have spoken with has exemplary customer service skills. They are extremely knowledgeable, patient, and proactive in solving my issues. This is about as good as you can get it!

Tim P.

1/5

They never respond no matter how much you call or email. I guess they don't need sales. The response to my review was not acceptable. I used the live chat three times and still not one called me. I received a call on Wednesday January 6th over a month after my initial reaching out. I used both my work and personal email to get a response and still did not. Strange how I got a response after this review had been read. Sad your techs in the chat never gave you the messages. I Finnally got a quote but I can't let this slide.

Tani S.

1/5

Terrible software, terrible disorganized company, doesn't know what they are billing. Extremely unprofessional they send multiple conflicting emails. If I wasn't forced by my franchise to use them I wouldn't I'f, you need reliable software and support look elsewhere.

UPDATE: They say in the reply that they have no records of me reaching out. Yet I am a customer for close to ten years with countless emails back and forth from them. This further illustrates their general disorganization

G L.

5/5

Customer service was excellent.

I called to request 5 receipts for my company's charges and Matt was so kind, patient and courteous towards me. (he called me back twice to reconfirm if I received the emails, which I received pretty quickly)

I really appreciate you going above and beyond to make my day smoother.

Thanks Matt!