PetDesk, LLC - San Diego, California

PetDesk, LLC

PetDesk, LLC is a software company located at 2044 First Ave., San Diego, CA 92101 with a phone number of 47382778 and website at petdesk.com. They specialize in providing software solutions for veterinary practices, making them a key player in the pet health industry.

In addition to their main location, PetDesk also prides itself on being an inclusive and accessible business. They offer a wheelchair accessible entrance and parking lot, as well as being a safe and welcoming space for members of the LGBTQ+ and transgender communities.

With an average rating of 3.7 out of 5 stars based on 15 reviews on Google My Business, PetDesk has garnered mixed feedback from their customers. Many praise the company's excellent customer service, with one reviewer highlighting how the IT team helped them regain access to their account after being locked out. However, others have noted issues with the software's functionality and user experience.

Despite the mixed reviews, PetDesk remains a significant player in the pet health software market, providing a platform that connects pet owners with their veterinary practices. Their commitment to accessibility and inclusion also sets them apart from many other companies in their industry.

Key Features and Services Offered by PetDesk, LLC

• Software solutions for veterinary practices
• Wheelchair accessible entrance and parking
• LGBTQ+ and transgender safe space
• Customer service support

Summary

PetDesk, LLC is a software company located in San Diego, CA, that specializes in providing solutions for veterinary practices. They offer accessibility and inclusion to their customers and staff, and have mixed reviews on Google My Business with an average rating of 3.7 out of 5 stars.

Keywords

pet health software, veterinary practice software, accessibility, inclusion, customer service, mixed reviews

Word Count

969

Quality Score

7

Has HTML Tags

true

Language Used

en

👍 Reviews of PetDesk, LLC

Sidrah N.

1/5

Sales associates continue to call despite us letting them know we currently do not have any interest in their services. When told so, they get an attitude and become rude. They call at least once a week after we have told them we do not have any interest in their services.

Brandon D.

5/5

Customer service here is great. I got lock out my account and was scared I was going to lose all my dogs records but the ITs really helped me out and got me back in within a couple hours of reaching out to them. If your vet uses this I highly recommend checking it out

Mark S.

1/5

So this company's sales approach is to call and say they have a new client who wants to book with your clinic. They then ask if you would be interested in their services. Then the "potential" new client calls and states that she really likes their service, and supposedly confirms or in our case books yet another appointment. When you tell the PetDesk representative that you are not interested in their service (which by the way is in no way unique and offered by a number of other companies) the rep responds with, "Let me get this right, your doctor doesn't want the clients we are going to bring him?" In the end you have set-up a client in your files who will never show for their appointment. The good news is that PetDesk offers a service to help you reduce your no-shows, so you could have that solution going for you. Stunningly unprofessional approach by a company which will need access to your practice management database.

Rhonda W.

5/5

The Pet Desk app has been good, it helps me stay on top of my cats vet appointments and other details.

Anon U.

1/5

Sales team calls our clinic repeatedly despite being asked numerous times to remove us from their list.

Connor L.

1/5

Their hiring practices are extremely sketchy. There's even rumors that they tell their employees to give this place a good rating.

Mel S.

1/5

horrible app.

Justin V.

5/5

Love PetDesk. Amazing customer service and staff.