Fayetteville VA Medical Center - Fayetteville, North Carolina

Beauty & Life

There is an employee at the VA Medical Hospital on Ramsey Street who gave excellent customer service!!! I do not know her name but there was an angry and irate customer that came in because her appointment was cancelled and she told the staff that she was getting "pissed off." The VA employee told her that everything would be okay and she would try her best to fix this issue and to calm down. This employee went above and beyond and spoke with the customer one on one and provided her with a blanket. I love how calmly she approached the customer and comforted her. Her kindness deserves more recognition ❤️?

Sean Newman

It is so difficult to reach anyone when transferring care to this location. When I was able to reach someone (in May) I was told appointments are booked out through November. So then they transferred me to community care and that took months also.
When you can get a scheduler they are extremely rude and short with you.

Update: Called the Patient “Advocate” office today 10/23/2024, because I haven’t been contacted to schedule any of my referrals made by the Care in the Community Provider. It’s been nearly two and a half months and none of my referrals have been scheduled.
The Patient Advocate Rep. was very curt, borderline hostile and domineering. On par with how my interactions have been with any VA staff I’ve spoken to here. If I could give them a half star, I would.

Anthony Saavedra

I put myself when I was making chili. It looked a bit deep, so I decided to go to the urgent care to see if it needed stitching. Not only did they let my wife know she did a great job wrapping the wound, but they also gave us a lot of laughs to help alleviate any stress. Will always come back. The photo is before and after

Ron & Marsha Spotts

Just wanted to share with public In Fayetteville NC area that the true expertise of the Pulmonary ? doctor Jordana Hosteler and her team are actually one of the best researchers into Cancer and other types of Pulmonary Isues she and her team will not sugar coat things which I find Amazing.

e.d h

After 5 days of level 7-8 migraines, I went to the emergency room. I was seen by PA. Brian Basham. Thank you, thank you, thank you. He prescribed meds and an IV. I was checked on every 5mins. The staff was wonderful. I was sent home afterwards, had the best sleep I've had in 5 days. The next day my headache is hardly noticeable. I truly hope this gets shared with the staff and PA Brian Basham. Thank you again for taking care of me. I salute you all.

Sandy Huynh

This facility needs to be shut down and condemned. This center is dirty and lacks the care for cleanliness. Not to mention a majority of the low class staff members who have no considerations for the patients. I wouldn’t go to this facility unless you’re asking for a death sentence.

SMART VETERAN

The worst VA system I have ever been in. The only way to receive any treatment is by going to the ER. They do not take mental health seriously and the place is filthy. The building and staff are terrible.

Joe Joe

Rude employees. There is a problem when staff become rude and do not practice active listening. I am a nurse and the community care women wanted to tell me my experience rather than listen to find a solution. Was told she would put me on hold while I gather myself. Or she could have listened and not assumed and basically oh well sorry for you than hang up. Patient advocates don't return phone calls. You call an operator no knew answer. Pretty ghetto VA. Wrote my congressman about the lack of care. Community care sends you out doesn't want to pay for the bill. Very bad system.