Rowland Heights Photo and Mail - Rowland Heights, California

W.N.H J.

Excellent place fast service customer service is top notch for notaries mail and photographs anything you need they will handle it just call ahead if you need any special requests

Martin L.

Came by for passport photo replacement. The owner was friendly and patient, and the process was quick and efficient. I’ll definitely be returning for any future photo-related needs.

Brenda K.

Very easy to communicate and quick service! Photos for passport/visa application were very clear. Photographer was very knowledgeable about the requirements

Jackson Z.

For some context: My grandpa just had a funeral and we were looking to get some pictures of the event

My parents recently hired this company, or the owner Henry, to take photos at our funeral, paying $350 upfront as agreed for the service of the funeral. When the funeral started, they were already 30 MINUTES LATE because they apparently forgot about the event 🤣 After the funeral, we had a post-funeral dinner, which we asked Henry if it is possible to continue taking pictures during the dinner event. He agreed to continue taking pictures during the dinner for an additional $150. $350+$150=$500 is quite simple, right?

Despite being told that was the total cost for the entire day, we were later hit with an unexpected $200 charge due to extended hours past our event EVEN THOUGH we have already deposited $500. This happened two weeks after the event, in which they have already told us that the pictures would be delivered a week after the event

Fast forward to today, we arrived physically in person to ask what is going on as we are confused as to why the terms of the agreement changed after we were expecting our service. The business owner was RELENTLESS in demanding the extra $200, showing no concern for our needs or the emotional context of the event. When we tried to discuss the previous agreed upon terms with him, he refused to show us the surveillance footage from their office, which could prove our original agreement

Instead, we unwillingly paid the additional amount just to get the photos and instead, ignored any legal actions over $200

Don't be fooled by the 200+ 5-star reviews – they DEFINITELY are a trap and are possibly manipulated. I strongly advise future customers to compare other photographers before considering them. Save yourself the headache and find a business that values fairness and customer satisfaction. Oh, and not to mention, the owner Henry has another business rated lower at a different location … I wonder why thats the case.

Red Flags
1: Arrived late on scene for the most important part of the funeral
2: Charged post-service on agreed upon terms during the event
3: No flexibility; no room for negotiation and is stubborn on his price points (even though we shouldn't have to negotiate in the first place)
4: Very sly; when we asked for him to show us the footage of our previous agreement, he flat out refused. The agreement was oral, not through a contract or any sort.

So many red flags when there are definitely better options out there, please 🙏

Nancy H.

I went to another place for Taiwan passport pic but it failed, so I google online and came here for Taiwan passport, and they taken couple of pic , so I can choose the best one for print. I also came here for notary, after finished all, I shipped all required do via UPS. It is great that this place have UPS, fedex and USPS. And it is definitely a one stop business center

Sherry M.

Great service! Came here for passport photo, the whole process was about 10 minutes, super quick and professional!

Annie C.

It is a highly recommend place for one stop for renew us passport, they are not only take us passport if, upload digital copy and go through the entire process for renew it. Highly recommend place and staff are professionals and friendly

Daisy S.

Great customer service, came here and renew us passport services. their staffs can speak 4 different languages serve in our community and it is a plus for us. Highly recommended