SecurePRO, Inc. - San Luis Obisbo - San Luis Obispo, California

mercs0

Great service and honest techs! I dropped my phone and from the initial diagnosis it looked like I would need a screen replacement. I OK'd the work and they ordered the new screen. The next day I got a message from Jorge, the tech assigned to my repair, that he had taken a second look over it and was able to get my screen working without the need for a replacement. I was able to save a bunch of money because they took the extra time to double check their work. I wouldn't have known the difference had he just gone and done the replacement as per the work order so I was very pleasantly surprised and appreciative that they went the extra mile.

Phil K.

They worked on two iPhones and three MacBook Pro laptops. No issue and got them back fast with all repairs and not over priced. They even recommend better repair and pricing options so as to save money and not do unnecessary repairs that are not needed.

Jennah L. R.

I highly recommend SecurePRO for iPhone repair and data recovery. I worked with Jorge who successfully recovered my family’s photos/videos from my broken phone, and he was incredibly kind, patient and professional. So grateful to have found this place!

Ava K.

Fast, great service! I shattered the screen on my ipad and the whole process of dropping it off to get fixed took less then 10 minutes. Jorge was super helpful and even got the screen fixed early so I could pick it up before I left town!

Janet S.

We have been using SecurePro for many years...to transfer data when we get new products for example, or have issues to be solved. We like coming here rather than The Apple Store cause it is more relaxed! Obie just helped me solve an issue over the phone and it was so nice to be able to call on the phone and get help. My husband and I highly recommend Secure Pro

T. &. C. B.

My phone slid off the back of my truck at 55mph onto highway one. The phone was in working order however the screen was entirely shattered. I phoned and spoke to Jackson Jeffers who was very kind, understanding, and caring. I shared what had happened and was in need of a quick repair. I took it in on a Friday at 4:30p.m., he checked it out and said that he would immediately have the display ordered and I should have it back early next week. Being the phone was two-years old, I asked him to also order and install a new battery. I kept in touch with both Jackson Jeffers and Ryan Cramer throughout the repair, they apologized for the delay of the part arriving late and assured me that the phone would be properly repaired. The parts were received the following Thursday and I received a call at noon stating the phone was ready to be picked up.

Their professionalism was above and beyond what I typically encounter. This was with not only me, but I also saw their actions with other customers. What a refreshing experience to do business with a company like this.

Lastly, I received a military discount from this veteran owned business. Veterans and Americans should support veterans, but everyone should experience the service Secure Pro provides.

Bethany A.

I have used Secure Pro 6 times this year and will continue to use them for all of my repair needs. I like how quickly they are available to repair my phone (usually within an hour) and how friendly the staff is.

I have only had one negative experience with a tech, but when I spoke with Alex (the manager), he went above and beyond to rectify the problem. I was able to get a refund and a new phone.

Obie the tech spent 1.5 hours with me setting up my new phone and was very honest and friendly; I plan on asking for him by name for all of my future repairs.

I would highly recommend Secure Pro.

Fred S.

Went in with a small problem which Jackson took care of it gracefully. Energy was great. Obie and Jackson were very attentive in addressing said problem. Would recommend SecurePro to any one needing their services, which range from Protection for your home, Cyber Services, such as computer repairs, Media Solutions from digital signage to Mass notifications. They offer a lot. Check them out!!!!!!
I want to thank JACKSON, in particular, for his knowledgeable assistants.