jemjem - Irvine, California

Address: 15231 Barranca Pkwy, Irvine, CA 92618.
Phone: 9493982620.
Website: jemjem.com
Specialties: Electronics store, Cell phone store, Computer store.
Other points of interest: Delivery, In-store pickup, Wheelchair accessible entrance, Wheelchair accessible parking lot, Credit cards, Debit cards, Credit cards.
Opinions: This company has 88 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of jemjem

☎️9493982620

⏰ Open Hours of jemjem

Monday: 9 AM–4 PM
Tuesday: 9 AM–4 PM
Wednesday: 9 AM–4 PM
Thursday: 9 AM–4 PM
Friday: 9 AM–4 PM
Saturday: Closed
Sunday: Closed

Discovering Jemjem: Your Premier Tech Haven

If you're in search of top-notch electronics, cell phone services, and computer solutions, look no further than Jemjem, conveniently located at 15231 Barranca Pkwy, Irvine, CA 92618. This electronics store, cell phone store, and computer store stands out not only for its extensive range of products but also for its customer-centric approach, as evidenced by its solid online reputation.

Contact Information: Jemjem can be reached at Phone: 949-398-2620. For those preferring a moment of shopping from home, their website jemjem.com is a treasure trove of information and shopping options.

Specialties:	Electronics store, Cell phone store, Computer store
Other Points of Interest:	Delivery services available In-store pickup option Wheelchair accessible entrance Wheelchair accessible parking lot

When it comes to customer feedback, Jemjem has garnered 88 reviews on Google My Business, reflecting an impressive average opinion of 4.2/5. This high rating underscores the store's dedication to quality service and product satisfaction.

Key features of Jemjem include:

- Accessibility: With features like a wheelchair accessible entrance and parking lot, Jemjem ensures a comfortable shopping experience for everyone.
- Payment Options: Accepting both Credit cards and Debit cards, they cater to all financial preferences.
- Convenience: With options for delivery and in-store pickup, shopping at Jemjem has never been more convenient.

For potential customers, Jemjem offers a blend of competitive pricing, a wide selection of products, and exceptional customer service. Whether you're in need of a new laptop, looking to upgrade your cell phone, or simply browsing for the latest gadgets, Jemjem is well-equipped to meet your needs.

Recommendation: If you're in the Irvine area or planning to visit, don't hesitate to stop by Jemjem at 15231 Barranca Pkwy, Irvine, CA 92618. You can explore their incredible inventory, take advantage of their flexible service options, and experience the welcoming environment that keeps their customers coming back. To start your journey towards finding your next tech gadget or service, visit their website at jemjem.com. Your next technological upgrade or need could be just a click away.

👍 Reviews of jemjem

derrick T.

1/5

This company is absolutely horrible! They have the worst customer service I have ever dealt with! They said they refurbish electronics but they are nothing but scam artists. I sent my MacBook Pro back to them to be repaired and they absolutely nothing. I’m still having the same issue and now they claim it’s not under warranty. A1000 dollars down the drain. I pray and hope bestbuy stops dealing with them!

Shea

1/5

Wow, talk about lack of quality assurance. Ordered an iphone 12 in "Excellent" condition and came covered in scuff marks and an 80% max battery capacity. I ordered from BackMarket and never had a phone come with less than 92%. Avoid JemJem at all costs!!

EDIT:
They told me to send in for inspection, even though that should have been their job before. They offered no help. Conrad was a poor customer service rep.

Joe M.

1/5

I recently purchased a refurbished MacBook Pro from JemJem by way of Walmart. First the item was delivered late. Then I noticed it was overheating, including going to a black screen at one point. When I reached out on the 7th day after the item was delivered I was told I had to pay for shipping as per there 7 day policy. I had to remind them I did reach out by the 7th day. Then are I provided proof I had erased it I was given my return number but still no label then informed that despite all of the issues that I would have wait an additional 5-7 business days for the replacement, which they could not guarantee would be the same as I’d ordered. This place is bogus and has some very shady personnel working there and even more questionable business tactics. Stay away!!!

Alvin P.

5/5

They shipped my iPad within 4 days to Miami and I'm excited I didn't have to wait forever. It looks good and without scratches, and it works efficiently.

God's C.

1/5

I purchased my MacBook February 13th, 2023. I received the product and was satisfied until one of the letters came off (not from misuse) and the keys were sticking (no liquid damage had/has occurred). Keyboard issues are known for the 2017 model and possibly the early 2015, which is the model I have. I reached out to JemJem per the warranty and she was willing to help me. I did not get a chance to send my MacBook in. When I reached out again, I communicated with Conrado. Conrado was not as pleasant to communicate because of the way he communicated the information without seeing the Macbook. He insisted that the keyboard malfunction was physical damage, but i informed him that this was not physical damage. Conrado directed me to GeekSquad who told me they could not help me, and that the keyboard was physical damage, but said that JemJem should cover the keyboard. When I emailed JemJem back, he told me physical damage was not covered. I just would like my keyboard fixed so i could fully use my device. Unfortunately, JemJem has not answered the phone, and I am left unsatisfied. Hopefully, the issue will be fixed. I will just order from a different company from now on and not purchase products through the company.

Andre

3/5

I bought a refurbished iPhone 7 from them on amazon. The phone arrived quickly. When I got it it had multiple songs down to the medal. It seemed to work good but within a day it
Kept going to no service and had to be restarted. Sometimes more then once. The camera had a wobble that made some pictures come out blurry. Customer service was quick to respond and send me an rma number and return shipping label. My one issue is that it took 4 days to get back to them. It started at being 2 days for them to be able to evaluate the phone to send me a replacement and now it’s up to at least 5 days before they can even look at the old phone. So after that I’ll have to wait another 3-4 days to get the phone. And all this time I’m without any form of communication. Seems like a long time to wait. Not so sure I’ll buy from them again.

Emmanuel H.

5/5

I Bought a refurbished IPAD MINI 3 from this Shop and couldn't be more pleased. This is the kind of service i describe as perfect.Customer care agent was polite and helpful, Product arrived within estimated time, the important of all was the condition of the device. Device was and it's still in excellent condition after 6 weeks of use. I'll recommend your shop to my friends.

Anna L.

5/5

I bought an Iphone 8 from them on Best Buy and i received the phone 2 days later. I'm a gadget freak and i hate any of my gadget having even a minor issue. Their product has passed my test and it's all good. I'll buy another item from them again since my first buy turned out to be good.