SmarterBroadband, Inc. - Grass Valley, California

Overview of SmarterBroadband, Inc.

Located at 15533 Johnson Pl, Grass Valley, CA 95949, SmarterBroadband, Inc. stands out as a leading Internet Service Provider in the Nevada County area. With a phone number 530-272-4000, potential customers can easily reach out for inquiries or services. Their official website, smarterbroadband.com, provides a wealth of information about their services and offerings.

Key Features and Accessibility

SmarterBroadband is renowned for its exceptional internet service quality. Customers appreciate the high reliability, impressive speeds, and outstanding customer service. Particularly noteworthy is their presence in a rural setting, where internet connectivity often faces challenges. The company's ability to deliver spotless service in such locations speaks volumes about their technological prowess and commitment to their customers. Additionally, their facility is wheelchair accessible, featuring both an accessible entrance and a parking lot, ensuring that everyone can enjoy their services without barriers.

Customer Feedback and Reputation

With an impressive collection of 61 reviews on Google My Business, SmarterBroadband has garnered a solid reputation. The average rating stands at a commendable 3.7 out of 5. Customers frequently praise the company for being the best internet service provider in their area, highlighting the reliability and speed of their service as significant factors in their positive experience. These reviews suggest that SmarterBroadband not only meets but often exceeds expectations in a region where internet services can sometimes be inconsistent or unavailable.

Recommendation for Potential Customers

For anyone searching for a dependable and high-quality internet service provider, especially in Grass Valley or surrounding areas, SmarterBroadband, Inc. is highly recommended. Their commitment to accessibility, both physically and in service, makes them a standout choice. To learn more about their offerings, pricing, and to potentially sign up for their services, visiting their website smarterbroadband.com is the next step. Contacting them directly through their homepage could also provide you with personalized assistance to tailor a package that fits your needs.

👍 Reviews of SmarterBroadband, Inc.

Pakilea

5/5

Smarter broadband is the best internet service provider in the Nevada County area. Very reliable, great speed and excellent customer service. Very impressive given we are in a rural area where service can be spotty or non-existent.

Charisse C.

2/5

Works great, when it works. Terrible customer service. Wi-Fi is a 24/7 product that we pay a high prices for, but their customer service has limited hours and closed on weekends. I’ve left several messages for their after hours support. Expensive and I’m losing income without service. They definitely need 24/7 support, we are paying for it!

Jack M.

5/5

Excellent customer service and reliable connection especially during outages. We have been a customer since 2016 have enjoyed reliable service. Over the past three years we have had two carriers to compare speeds, reliability, latency, and service. We have decided to keep both isps, while lower speed packages, and afternoon to midnight peak times seem to slow speeds significantly, smarters consistent connectivity is most important during emergency events. I’d like to see more consistent speed packages for “smart” home capabilities. Overall their service has saved us when there was no other option. As well as the importance of supporting local business.

Shea

1/5

These guys are the worst, I told them my Internet was very weak and I needed troubleshooting, they came out to my house, and the guy turned up the Internet speed full blast and i said it looks great, thanks for fixing it, and he said oh no, you don’t get that speed, that’s just our test speed. So they wouldn’t turn up the speed any for me, and I was getting two mbps download, and like 300 to 600 ping latency. Then I had a hacker bully me on a video game, he erased my whole Xbox account, but that’s besides the point, Smarterbroadband wouldn’t do anything about it and threatened to cancel my Internet, then the hacker hacked me again months later, and they canceled my Internet. The worst!

Plugjug F.

5/5

Smarter broadband has gone way above and beyond.
They are one top-notch group and their service is top-notch. Anybody looking for high-speed Internet should definitely check out smarter broadband. It's inexpensive and they have very fast speed For streaming movies and watching videos.. And rumor has it that they are going to be upgrading again and will be getting even faster.

Bad W.

1/5

Worst internet company in Gold Country, do not use their service. First off it hardly ever worked, their response is slow and their tech support are not knowledgeable…on top of that they tried to bill me for a router I never order but they installed without my consent…which is technically illegal. I informed them that this was installed without my knowledge and it wasn’t the extra five dollars a month that they were illegally charging me without a signed contract. It was more the fact that I was A ten-year customer and it seems to me that I should be valued and respected and they drop my service immediately. Stay away from these guys they’re crooks and they’re signal and service suck

Gi D.

5/5

We’ve had Smarter Broadband for 9 months. It’s one of few options for us at Bear River Ranches. The internet has been incredible. I work from home and we only use a smart TV. The best part about the company is their customer service! Every single person I’ve encountered for assistance has been incredible! Tank came out to install about a year ago and he just came by again to repair some squirrel damage to a cable. Super friendly and he truly cares about the customer, that goes for all of the staff. Phone support is very proactive and got to the root of a issue when I had zoom freezing, turns out it was a bad router and we couldn’t be happier with the customer service. We bumped up to a mid-tier plan since we rely on it so much, but even the lower tier was incredible for us. All of our neighbors finally switched over too!

Katherine E.

5/5

This organization is TOP NOTCH!! They are ALWAYS available when I need them. They are able to access situations quickly and are incredibly customer-oriented. Kyle and Kent have been very "hands-on" and easy to understand, and wonderfully helpful. I would recommend renting the modem from them because they can monitor the status of the service coming into your home/office without a service call being necessary. HIGHLY RECOMMEND SmarterBroadband, Inc.! (Grateful customer for almost 7 years running.) Thank you!!! From Kath