Westlake International LLC - New York, New York

Frantzy F.

Disturbing Predatory Lending Practices: A Cautionary Tale

I want to warn others about a deeply disturbing experience I had with a car loan company Westlake financial This ordeal was extremely unsettling, and it highlights how some businesses turn against the very customers they’re supposed to serve. The tactics I encountered were not just unethical but felt downright predatory.

Deceptive and Aggressive Tactics

It became clear to me that some companies deliberately design strategies to prey on customers. They engineer ways to boost their revenues by any means possible – even if those means are unethical or outright illegal. In my case, the lender had built a system that works against the customer. Instead of offering help or flexibility, they leveraged every opportunity to penalize me and extract more money. This kind of behavior is extremely harmful and needs to be exposed and stopped.

Repossession Without Warning

Without any warning or courtesy call, the Westlake Financial repossessed my car. I was shocked and confused – I had no idea a payment had even failed. It turns out I had been attempting to pay my bill with a credit card, but the company doesn’t accept credit card payments. I only discovered this when I called their office (speaking to a representative named Tony) after my car was gone. He told me my last payment hadn’t gone through. I was stunned because I was never notified about the issue. In other words, the payment failed due to their policy, yet they never informed me – they simply took the car. This lack of communication felt like a deliberate trap, and it left me scrambling to figure out what went wrong.

Car Damaged in the Impound Lot

Getting the car back was another nightmare. When I finally located my vehicle at the impound lot, I discovered it had been badly damaged while in their custody. Just a few days earlier (when I visited on Friday to retrieve some personal belongings), the car was working perfectly. However, by the time I was allowed to pick it up on Monday, the axle was broken and the car was making terrible noises. It was completely undriveable. The impound staff told me I had to call a tow truck to remove the car from their property since it couldn’t be driven. I was devastated – not only had I been without my car, but now it was returned to me in a wrecked condition, adding repair costs to my troubles.

Alphago Z.

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AJM Y.

Poor

Nader B.

They will charge you for no reason. Worst bank ever

Rakaya C.

Customer service is terrible and rude!

pranay K.

Angelina S.